Access Ops Associate- Menlo Contact Center Transition

1.0 FTE Full time Day - 08 Hour R2659424 Onsite 108610087 Admin-Menlo Medical Contact Ctr Administrative Support NEWARK, 7600 Gateway Blvd, California If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) This is a Stanford Health Care job. A Brief Overview The Stanford Health Care (SHC) Enterprise Contact Center (ECC) Access Operations Contact Center (AOCC) handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple SHC departments/clinics. The Access Operations Contact Center staff within the ECC is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquires Locations Stanford Health Care What You Will Do Obtains insurance authorization as necessary and communicate status to patients Coordinates outpatient appointments and conjunctive services Assists patients needing to schedule across multiple departments/specialties Assists community physicians requesting to consult with SHC physicians Provides care coordination when appropriate to ensure patient needs are met and to ensure clinic and medical protocols are followed Educates patients on providing medical records and other medical documentation needed for SHC appointments Communicates with patients regarding insurance authorizations (including approvals and denials) and request required clinical documentation when necessary Education Qualifications High School Diploma or GED High school diploma or GED equivalent. Experience Qualifications Two (2) years of progressively responsible and directly related work experience in a healthcare setting, preferably in a call center environment Required Knowledge, Skills And Abilities Type 40 words per minute Intermediate computer skills (Windows, Excel, and Word) Good communication, customer service, interpersonal skills and cross-cultural competency. Knowledge of medical terminology Demonstrated knowledge of proper English grammar in speaking and writing Effectively listen to resolve patient's/customers inquiries Maintain respect and composure in stressful situations Navigate complex software tools and accurately input data #J-18808-Ljbffr Stanford Health Care