Auto Sales Advisor

Auto Sales Advisor

Redwood Credit Union is looking for a talented Auto Sales Advisor to research, locate and sell a variety of vehicles to our Members and Customers at the RCU Auto Lot.

Key Responsibilities

Customer Service:

• Greet Members and answers incoming phone calls.
• Call Members referred to the auto-buying center by branch, member service center or other referrals to set appointments or sell vehicles.
• Perform a professional delivery of new & used vehicles.
• Assist Members/Customers in resolving mechanical and other issues related to purchased vehicles.

Auto Sales:

• Research, recommends, locates and sells brokered new and used vehicles, as needed.
• Compare different vehicles to facilitate the member's purchase of their desired vehicle.
• Demonstrate and Sell vehicles displayed on the auto buying center lot.
• Meet with Members to research and analyze their desired vehicle(s).
• Organize and arranges timely transportation for brokered vehicles.
• Evaluate and recommends appropriate financing for Members when needed.
• Prepare paperwork for the sale of the vehicle and loan.
• Arrange installation of aftermarket items purchased by Members in a timely manner.
• Sell mechanical breakdown warranties, guaranteed auto protection coverage, perma plate and other vehicle related items.
• Collect trade-in titling documents and obtain loan payoff information.
• Gather member information for submission of loan applications.
• Collaborates with Sales Manager to provide trade-in pricing.
• Ensure maximum flexibility to assist in a variety of functions as necessary.
• Record and maintain SalesForce information and use it to produce sales.

Other Functions:

• Implements new CUSO/Credit Union related products and services with other employees of RCU Auto Services as needed.
• Organize, schedule and arrange the transport of vehicles for reconditioning.
• Conducts seminars as needed.
• Provides feedback on marketing efforts.
• Visits branches/departments to promote the RCU Auto Center location & services.

Join us and discover why you'll love working at Redwood Credit Union!

About Redwood Credit Union (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 25th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.

Minimum Qualifications - Knowledge, Skills and Abilities

• Knowledge of types and accessories on automobiles.
• Excellent services skills.
• Skill in the operation of personal computers with office software and printers.
• Skill in the operation of modern office equipment.
• Ability to communicate effectively both verbally and in writing.
• Ability to effectively sell automobiles and/or other vehicles.
• Ability to process vehicle sales paperwork.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and knowledge to sell automobile accessories, mechanical breakdown warranties, guaranteed auto protection (GAP), and Perma Plate
• Ability and desire to work in a team environment.
• Ability to work weekends.
• Ability to research and locate new and used automobiles.
• Ability to analyze situations and recommend workable solutions for Members.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to work a rotating schedule which will include working on Saturdays.
• Ability to work additional hours as needed to fulfill the goals and objectives of this position.

Licenses and Certifications

• Ability to qualify for and maintain a DMV Salesperson License.
• Maintain a valid California Driver's License.
• Ability to maintain insurance on RCU Auto Services' insurance policy.

The ideal candidate has a combination of education and experience equivalent to a high school diploma and four years' automotive sales, bank or credit union experience.

Base salary range is $56,846.40 annually plus commission structure. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

• RCU employees are eligible for a.75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!

Physical Requirements:

• Ability to lift 35 pounds.
• Ability to stand for extended periods of time.
• Ability to bend, stoop, sit, walk, twist and turn.
• Ability to use a computer keyboard and calculator.
• Work environment is a combination of indoors and outdoors

*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer