Facility Solutions Manager

Job Description

Job Description

JUNIOR FACILITY SOLUTIONS MANAGER

We are looking for a smart, commercially minded, highly organized professional who can manage relationships, solve problems and sell - not simply maintain accounts.

The Jr. Facility Solutions Manager supports and grows an assigned portfolio of commercial clients while identifying and selling additional facility solutions to both existing clients and qualified businesses surrounding those accounts .

This is a highly visible, client-facing role for someone who communicates exceptionally well, exercises sound judgment, takes ownership, follows through, and can confidently make clients feel that City Wide has their facility needs handled.

Sales and account growth are core responsibilities of this position not optional additions to the job.

THE OPPORTUNITY

City Wide Facility Solutions Chicago Shores is growing across South Chicagoland and Northwest Indiana.

The Jr. FSM will operate at the intersection of account management, facility solutions sales, project coordination and field operations .

You will support a portfolio of commercial facilities, build strong relationships with decision-makers, identify opportunities within those accounts, prospect nearby commercial facilities, scope and sell additional services, coordinate independent contractors, and help ensure projects and recurring services are executed successfully.

This role is designed for someone who wants to grow with the organization and develop into a highly capable Facility Solutions professional.

WHAT YOU WILL OWN

Client & Account Leadership

• Develop strong working relationships with assigned clients and become a trusted point of contact for facility needs.
• Understand each facility's operations, expectations, recurring services, pain points and upcoming needs.
• Conduct proactive account visits and identify Preventative, Daily and Restorative opportunities.
• Address routine service concerns professionally and ensure commitments are followed through to resolution.
• Manage client expectations with confidence, tact and good judgment.

Account Growth & Sales

• Proactively identify and sell additional facility solutions within assigned accounts.
• Prospect qualified commercial facilities located near existing City Wide clients.
• Generate opportunities through client conversations, field observations, referrals, phone, email, networking and field prospecting.
• Conduct discovery, walkthroughs, scopes and proposal discussions.
• Follow opportunities from identification through pricing, proposal, negotiation and Closed Won .
• Maintain a healthy pipeline of NJS/CBS opportunities.

PROJECT & IC COORDINATION

You will also help turn sold work into successfully completed work.

This includes:

• Scope projects accurately before pricing.
• Identify and coordinate qualified independent contractors.
• Obtain and evaluate contractor pricing.
• Negotiate thoughtfully with ICs while protecting reasonable economics for all parties.
• Coordinate schedules, access, materials, client expectations and project timing.
• Confirm work is ready to begin before committing the client.
• Monitor projects from start through completion.
• Communicate proactively when conditions, schedules or scope change.
• Verify completion and help resolve issues quickly.
• Understand the basic economics of each project - client price, IC cost, margin and delivery risk.

You should be someone who can calmly tell both a client and an IC:

“I've got it. Here is what is happening, here is the plan, and here is what happens next.”

-- and then execute that plan.

WHO WE ARE LOOKING FOR

This role requires more than someone who is friendly with customers.

We are looking for an individual with business judgment, professional presence, commercial instincts and personal accountability.

You understand that account management includes growing the account .

You naturally look for opportunities, ask questions, make recommendations, request walkthroughs, prepare proposals and ask for the business.

You are not uncomfortable discussing money or asking a client to move forward.

You do not simply relay problems.

You gather the facts, think through the situation, identify reasonable options and help develop a solution.

You understand that every decision affects the client, IC, City Wide and financial outcome .

You communicate smoothly and professionally with executives, facility leaders, front-line employees and independent contractors.

You can handle difficult conversations without becoming defensive, emotional or confrontational.

Your demeanor helps clients feel comfortable that the situation is under control .

You can manage multiple clients, contractors, projects, appointments, proposals and deadlines simultaneously.

You document commitments, schedule next actions, maintain accurate records and close loops without repeated reminders .

You understand the “why,” have the aha moment , and put what you learned into practice.

You are curious, coachable and increasingly capable of making good decisions independently.

You understand that you represent City Wide every time you enter a client's facility.

You present yourself professionally, speak intelligently, prepare for meetings and interact with customers in a way that strengthens confidence in our organization.

This is not a clock-watching position .

Commercial facilities do not always operate neatly between 9:00 AM and 5:00 PM. While the position has a normal business schedule, client needs, project starts, service issues and important opportunities sometimes require reasonable flexibility.

We want someone who takes responsibility for outcomes and understands the difference between having a job and owning a responsibility.

We are looking for someone who wants to become more valuable over time.

As the business grows, the right person should be capable of managing larger accounts, more complex projects, greater revenue responsibility and increasingly important client relationships.

WHAT YOU MAY SELL

City Wide provides more than 20 categories of facility solutions, including:

• Recurring janitorial services
• Day porter and supplemental labor
• Floor and carpet care
• Window cleaning
• Pressure washing
• Landscaping and snow services
• HVAC, plumbing and electrical services
• Handyman and repair services
• Parking lot services
• Painting and facility improvements
• Specialty cleaning
• Other commercial facility-maintenance and project services

The expectation is not to memorize a service menu.

It is to understand the client's facility, identify needs and connect those needs with the appropriate City Wide solution.

Requirements

Bachelor's degree required.

• 3+ years of professional business experience strongly preferred.
• Experience in B2B sales, account management, facility services, property management, operations, project coordination, commercial services or a closely related environment strongly preferred.
• Demonstrated ability to communicate professionally with business decision-makers.
• Demonstrated organization, prioritization and follow-through.
• Comfortable prospecting and developing business through phone, email, referrals, networking and in-person field activity.
• Ability and willingness to sell and grow an assigned portfolio.
• Strong proficiency with Microsoft 365, email, Excel, presentations, CRM platforms and modern business technology.
• Ability to quickly learn Microsoft Dynamics 365, Power BI and other City Wide systems.
• Valid driver's license, reliable transportation and ability to travel throughout the assigned Chicago Southland / Northwest Indiana territory.
• Eligible to work in the United States.

THE PERSON WE WANT

If you are smart, polished, hardworking, commercially minded, organized and dependable - and you enjoy solving problems, developing relationships, selling solutions and seeing projects through from idea to completion - we want to meet you.

We want someone we can trust with our clients, our contractors and our brand.

Someone who can eventually walk into an important client facility representing City Wide Facility Solutions and make us proud that they are part of our team.

Benefits

Compensation:
Starting at approximately $60,000+ annually , based on experience, responsibilities and applicable incentive/commission structure.

Benefits:
Competitive benefits package including QSEHRA medical, dental and vision benefits; 401(k) with Company match; PTO; paid holidays; and other Company-provided benefits as applicable.