IT Support Specialist

Job Description

Job Description

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

The Role

OWL Services has an immediate opening for an IT Support Specialist based out our Manchester, NH location.

Responsibilities

The essential functions include, but are not limited to the following:

• Support office/field inquiries via phone/email/in-person to resolve hardware issues.
• Troubleshoot problems with networks, email services, file services, print services, IP Telephony devices, and cell phones.
• Maintain a broad knowledge of operating systems, programming languages, and hardware.
• Maintain and track all hardware (printers, laptops, etc)
• Assist in onboarding/orientation of new employees.
• Utilize the company's ticketing system to log, track, and resolve issues, ensuring timely support and continuity of business operations
• Perform hardware and software upgrades as required.

Requirements and Skills

• 2 years of experience with PCs, printers, laptops, and some server experience.
• Bachelors in Information Technology, Computer Science, Business Administration or similar field or equivalent experience
• Excellent communication skills both verbally and written.
• Experience configuring Fortinet products (firewalls, switches, access points).
• Advanced knowledge of Windows 10/11 Professional operating systems.
• Familiarity with Azure/AWS.
• Experience with Mobile Device Management (MDM) a plus.
• Advanced troubleshooting knowledge of Microsoft Office and O365.
• Working knowledge and troubleshooting of standard desktop applications.
• Minimum knowledge of network security, understanding of vulnerabilities, and countermeasures.
• Knowledge of Cat 5e or higher cabling and troubleshooting.
• Minimum knowledge of switch/router management, with aptitude to expand knowledge.
• Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge.
• Ability to maintain confidentiality with sensitive customer and internal information.
• Ability and desire to learn new skills quickly.
• Offer ideas, suggestions, and seek processes to be the best in our industry.

Compensation and Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.