Program Technician II

Job Description and Duties

This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by reviewing and processing the more complex assignments such as: reviewing and processing citations, performing complex licensing activities, entering data into multiple systems, and providing technical assistance to health care providers, patients, and patients’ family members. The Program Technician II (PT II) works within multiple computer programs simultaneously.

The incumbent works under the general supervision of the Supervising Program Technician II.

A hybrid telework schedule may be available for this position, in accordance with CDPH’s Telework Policy and Procedures.

Please use this link to take the PT II Exam:

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

You will find additional information about the job in the .

Working Conditions

Please let us know how you heard about our position by taking this brief survey: 

Special Requirements

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week , and start/end dates (MM/DD/YYYY) . Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control # (534205) and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission.

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

If you are unable to submit your application electronically through your CalCareers account, please email View email address on us.fitly.work for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Can Learn Quickly. 
• Has the Ability to Meet Strict Deadlines.
• Has Knowledge of Office Equipment, Can Operate: Computers, Copy Machine, Faxes, Desk Phones etc. 
• Has Customer Service Experience.
• Has the ability to work as part of a team.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Statement of Qualifications (SOQ) Instructions

PLEASE NOTE: Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications. Simply copying and pasting your resume will also not be accepted. Applications received without an SOQ may be rejected.

The SOQ serves as a documentation of each candidate’s ability to present information clearly and concisely. Applications received without a clearly titled “Statement of Qualifications” may not be considered for this position. No more than 1-2 pages, 12 Point Font-Arial, and 1 Inch Margins.

Statement of Qualification Question:

1. Describe in detail how your experience, educational background, and qualifications have prepared you for this position.

2. What tools/methods do you use to determine workload priorities?

3. Describe the approach you take to build partnerships with new coworkers, supervisors, and subordinate staff. Why do you feel this approach is successful?

4. What skills do you believe are most critical to be successful in this position? Please describe your experience using those skills.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Please see Statement of Qualifications instructions below at end of posting . Any applications received that do not provide a written response to the SOQ may be rejected .