Client Relations Support Associate

Client Relations Support Associate

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

At CommonSpirit Health at Home, we strive to embody our mission of delivering hope and healing to those we serve. As a Client Registration Support Associate you'll engage in a range of exciting responsibilities for Home Health and Hospice, including:

• Processing approved physician orders.
• Responsible for delivering and picking up documents that need to be signed by a physician for identified accounts.
• Effectively presents and discusses the products and services of the organization in a way that conveys an image of quality, integrity and superior understanding of customer requirements.
• Promotes an open flow of information and education in support of home care and/or hospice goals.
• Completes and submits all required documentation in an accurate and timely manner.
• Develops and maintains accurate files on each key referral source to provide the location with client information needed to build strong client and branch ties and deliver customer satisfaction.
• Tracking documentation requiring a physician's signature using organization standard document management software and processes.
• Follows up on items needed in support.

Benefits:

• Generous annual bonus opportunity based on company performance
• Excellent holiday and paid time off plans
• Medical, dental, and vision plans
• Tuition reimbursement for degree-seeking students
• Employer contribution to your 401(k)

Job Requirements

Qualifications:

Candidates must reside in one of the approved remote worker states: AR, AZ, CO, FL, GA, IA, IL, IN, KY, MI, NC, ND, NE, NJ, OH, SC, TN, TX, UT, WI

• High School diploma or equivalent.
• Minimum of two years customer service experience.
• Minimum of one year of medical office related experience preferred.
• Must possess the ability to maintain confidentiality of HIPAA protected health information that adheres to the Corporate Compliance Program.

At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.