Solutions Manager

Solutions Manager

K2S is a professional services firm headquartered in Tysons Corner, VA, specializing in Supply Chain solutions, with a focus on Blue Yonder and Softeon Warehouse Management Systems (WMS). We pride ourselves on maintaining a balance between work and personal life while delivering top-quality solutions. We offer a comprehensive benefits package that includes generous paid time off, retirement savings, and health insurance benefits for the family. All positions at K2S are remote, allowing team members to work anywhere in the contiguous United States.

The Solutions Manager will lead a team of Business Systems Analysts and Solutions Architects and oversee the implementation and support of WMS solutions. The Solutions Manager will report to the Director of Engineering Solutions and will play a key role in strategic planning, process improvement, and customer engagement. The ideal candidate will have a strong background in WMS, excellent leadership skills, and the ability to manage multiple projects and priorities. The Solutions Manager is expected to travel up to 35% annually to work onsite with customers, primarily in a warehouse environment.

Responsibilities

Leadership

• Lead a team of a few Direct Reports with varied work experience levels: From Solutions Architects to Business Systems Analysts
• Guide, mentor and be responsible for annual performance reviews for all direct reports.
• Oversee the design and delivery of WMS implementations, ensuring alignment with business objectives.
• Facilitate business diagnostics, process analysis, and design workshops to develop solution designs.
• Author functional specifications and solution design documents that support business requirements.
• Guide customers in deployment options, ensuring optimal choices are made.

Project Management

• Assist Project Managers with detailed project planning, including task breakdown and scheduling.
• Identify and communicate project risks, escalating issues as necessary to maintain project scope, schedule, and budget.
• Provide technical program management for customer IT organizations.
• Recognize and highlight opportunities for incremental revenue with existing customers.

Interface/Communications

• Advise customers on WMS best practices and process methodologies.
• Provide non-technical end user support during 'go-live' and hyper-care periods.
• Offer escalation and advisory support during critical 'go-live' phases.
• Conduct assessments related to upgrades, performance, 'go-live' readiness, and environments readiness.
• Ensure effective knowledge transfer to customer project teams to maximize success.
• Present WMS architecture and deployment strategies to prospective customers, including C-level executives.

Must Have Skills

• Proficiency with Microsoft Office suite, including Excel, PowerPoint, and Visio (or similar applications like Synthis or Lucid Charts).
• Expertise in WMS configurations and version differences.
• Advanced understanding of warehouse operations and the ability to document processes with flow diagrams, SOPs, or training materials.
• Basic SQL skills, including the ability to write simple scripts.
• Ability to troubleshoot minor technical issues by reviewing code and trace files.
• Knowledge of enterprise data integration with host systems and WMS applications.

Qualifications

• Bachelor's Degree in Information Systems, Supply Chain, Logistics, or a related field.
• 5+ years of hands-on experience with WMS implementations, preferably Blue Yonder WMS; experience with Softeon, HighJump or Manhattan may be considered.
• Experience implementing WMS solutions at multiple sites, serving as a key resource for technology and business challenges.
• Deep functional, technical, and industry expertise with a strong understanding of supply chain best practices.
• Excellent presentation skills for user, management, and executive audiences.
• Demonstrated outstanding written, verbal, and non-verbal communication skills.
• Willingness to travel up to 35% and work on customer sites in a warehouse environment.
• Fluency in English

Candidate must be authorized to work in the US, as no immigration sponsorship, nor relocation is provided for this role.