Valet Attendant

Job Title

Job Description

Qualification Standards

Education & Experience:

1 year of experience in a hotel or a related field preferred

High School diploma or equivalent required

Valid Driver's License

Previous customer service experience helpful but not required

Tools & Equipment:

Computer, copier, scanner, telephone, two way radio

Keys, guest luggage, bell carts, luggage tags

Work Environment:

Under variable temperature conditions

Under variable noise levels

Indoors / outdoors

Around chemicals

Physical Requirements:

Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

Ability to stand for long periods of time

Ability to work long hours, some back to back shifts as needed

Ability to work under variable temperatures and noise levels

Near Vision ability to see details at close range

Ability to bend, stretch, twist or reach with your body and arms

Must be able to stand and/or walk for lengthy periods of time

Mental Requirements:

Oral and Written Comprehension and Expression - Must be able to convey information and ideas clearly in English

Must be able to evaluate and select among alternative courses of action quickly and accurately

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Must work well in stressful, high pressure situations

Must maintain composure and objectivity under pressure

Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

Actively looking for ways to help people

The ability to concentrate on a task over a period of time without being distracted

Multi-lingual skills helpful

Duties & Functions

Essential:

Approach all encounters with guests and employees in a friendly, service oriented manner

Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel

Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working

Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations

Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts

Supply guests or travelers with directions, travel information, and other information such as available services and points of interest

Receive and mark baggage by completing and attaching claim checks

Greet incoming guests and escort them to their rooms

Assist physically challenged travelers and other guests with special needs

Maintain clean lobbies or entrance areas for travelers or guests

Compute and complete charge slips for services rendered and maintain records

Pick up and return items for laundry and valet service

Open doors

Assist at Front Desk operations as directed by manager/supervisor

Ensure guest safety and follow all department SOPs on entering and exiting guest rooms

Marginal:

Other duties as required

Answer bell stand telephone

Participate in departmental meetings

Pay:

$14/hour + tips

Benefits at the AC Hotel & Residence Inn Missoula

We believe that taking care of our team means more than just a paycheck. Here's what you can expect when you join us.

Part-Time Employee Benefits: Part-time employees are eligible for the following:

Holiday pay at time and a half for hours worked on recognized company holidays

Bereavement leave and pay for the loss of an immediate family member

401(k) with company matching

$600 employee referral bonus program

Full-Time Employee Benefits: Full-time status is defined as working 30 or more hours per week. Full-time employees are eligible for our complete benefits package, including everything listed above plus:

Health & Insurance Benefits: New full-time employees have 30 days from their start date to enroll in benefits. Our plans include:

Medical insurance with virtual visit options

HSA, FSA, and DCSA accounts

Dental and vision coverage

Life insurance and AD&D

Voluntary Short-Term and Long-Term Disability (VSTD/VLTD)

Nationwide Pet Insurance all pet plans carry a $250 deductible

ID Watchdog Identity Theft Protection real-time alerts and expert support so you never have to face identity theft alone

Employee Assistance Program (EAP): Life happens, and we want you supported beyond the workplace. Our EAP gives you access to:

Licensed therapists and mental health support

Legal consultations and financial expert guidance

Resources for childcare, pet care, home repair, and moving services

A library of articles, podcasts, videos, and more - available anytime

Time Off & Holidays: We recognize 6 company holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.

Holiday Pay: Full-time and part-time employees who work a recognized holiday earn time and a half. Full-time employees not scheduled to work a holiday receive 8 hours of holiday pay at their regular rate.

Birthday Floating Holiday: Full-time employees receive a floating holiday to celebrate their birthday, to be used within their birthday month.

PTO: Accrual begins on your first day of employment and becomes available for use after completing your 90-day introductory period. PTO accrues at a rate of 0.0385 hours per hour worked, up to a maximum of 80 hours (10 days) per year. We cap carryover at 80 hours because we genuinely believe time away from work is essential. Once you hit the cap, accrual pauses until you've used some of that well-earned time off.

Sick Time: After completing the 90-day introductory period, full-time employees accrue sick time at 1 hour for every 30 hours worked, up to a maximum of 40 hours.

FMLA: Available to full-time employees who meet federal eligibility requirements.

Jury Duty: We've got you covered if you're called to serve. Full-time employees who have completed their introductory period will receive the difference between their regular rate of pay and jury duty pay, based on their normal scheduled hours - up to 8 hours per day and 40 hours per week for each day of jury service.

Bereavement Leave: Full-time and part-time employees who have completed their introductory period and experience the loss of an immediate family member will be granted paid time off for the time actually lost from their regularly scheduled shifts. We are sorry you'll ever need this, but we want you to be able to grieve without added financial stress.

401(k) Retirement Plan: All employees are automatically enrolled in our 401(k) plan at a 3% upon completing their 90-day introductory period. The company provides matching contributions, which is a meaningful investment in your financial future.

$600 Employee Referral Bonus: Know someone great? Send them our way. Both you and the referred employee are eligible for the $600 referral bonus, available to full-time and part-time employees alike. The bonus is paid out in three installments every two months through regular payroll. Please note that the program includes a 6-month clawback period - if the referred employee voluntarily leaves within 6 months, the newly hired employee will be required to repay the incentive to the hotel.

Equal Opportunity Employer This employer is required to notify all applicants