Salesforce Senior Product Owner

Job Title: Salesforce Product Owner Job Location: Torrance, CA (Need only locals)We are the Digital Product Team for the distinguished Client Finance and Acura Finance websites the customer service agent console and other digital tools We are looking for an entrepreneurial Sr Product Owner You maintain high standards for large project launches for quality cost and delivery You oversee product design development testing launch and warranty You also maintain high standards for production support such as uptime operational continuity and triage of incidents and bugs You are comfortable leading a team despite ambiguity and you quickly flex to changing conditions As such daily tasks includeleading the Product Management teamworking with CX business development and testing resources to imagine write deliver and test user storiesmeeting with leadership to articulate art of the possible and gain approvals for initiativesmaintaining operations through platform license management cost management etcWhat Will This Person Be Working OnWe are improving our products through large projects enhancements and production support Our products includeCLIENT AND ACURA FINANCE WEBSITES Support Client Finance and Acura Finance customers in the digital web channel Expand self-service functionality to enable customers to easily manage their accounts onlineCLIENT FINANCE MOBILE APP New channel to launch soon To launch a mobile app channel for customers to make payments easilyAGENT SERVICE CONSOLE AGENT KNOWLEDGE Customer service representatives use console to serve customer requests Knowledge summarizes standard operating procedures to help representatives understand how best to do their jobsCUSTOMER COMMUNICATIONS MARKETING CLOUD PLATFORM Customer communications via message center email SMS web notifications banner notifications and partner managed messages Care and feeding of technical platform and templatesWANTSMUST SKILL SETSCUSTOMER FACING PAYMENTS EXCELLENCE This role has direct ownership of our prominent digital tools visited by millions of customers We seek candidates who have delivered winning experiences for top brands A strong plus you understand quality assurance testing and have experience with payment processing financial services or captive finance industryROADMAP DECISION MAKING This is a strategic senior level role who 3year roadmaps as a catalyst for change to evangelize and transform to next generation capabilities You are comfortable with ambiguity evolve to changing conditions and are fundamentally analytical analyzing data to generate insights and provide steady influence to define and meet goals You perform decision analysis on tool and vendor selectionsPEOPLE SKILLS This selfstarter is a leader supporting Product Owners and Business Analysts This role also oversees UX and testing resources The role leads agile scrum teams and engages development marketing legal and other business IT enterprise stakeholders in a large matrix organization You use outstanding written and verbal multidisciplinary communication skills to engage subject matter experts through executive stakeholdersPLATFORM STRATEGY SALESFORCE You hold robust Salesforce product expertise and credentials Utilize platform roadmap to maximize our product roadmap Care and feeding of technical platform that enable all customer activity on the websites Create and monitor health utilization technical debt and other metrics and improvement plansMINIMUM EDUCATIONAL QUALIFICATIONSBABS degreeAgile certification for Product Owner or Scrum Master PREFER SAFe AgileSalesforce certifications PREFERRED Else ability to gain Salesforce admin certification by year 1 MINIMUMBUSINESS EXPERIENCE5-8 years of product management product development or product operations experience with customer facing top brand Fortune 500 digital product5-7 years of leadership experience managing mixed teams business IT internal external onshore nearshore offshore2-5 years of experience with customer facing top brand digital product2 years of roadmap and business planning experience Experience driving procurement process from identification of options evaluations and RFIRFP selection of tools and vendors2 years of direct leadership experience managing associates2 years of payments financial services or captive finance industry experience preferredAbility to inspire art of the possible to improve upon status quoAbility to influence executive management with effective verbal and written communications Strength in advocacy of business IT needs and user experienceDevelopment of budget plansMobile app experience PREFERRED