Front Desk Coordinator

Front Desk Coordinator

Step into a role where first impressions truly matterand where every greeting sets the tone for an exceptional patient experience. At Chestnut Dental, you're not just answering phones or scheduling appointmentsyou're the heartbeat of a practice that has been creating confident, healthy smiles for families since 1970.

From the moment patients walk through the door, you're the friendly face that makes them feel at ease, the organized mind that keeps everything running smoothly, and the positive energy that turns a routine visit into something genuinely enjoyable.

At Chestnut Dental, teamwork is everything. You'll be part of a collaborative, family-focused environment where pediatric, orthodontic, and adult specialists work together seamlessly to provide top-tier care at every stage of life. And behind the scenes? A legacy of excellence, innovation, and strong ties to leading institutions like Boston Children's Hospital and Harvard School of Dental Medicine.

If you love connecting with people, thrive in a fast-paced environment, and want to be part of a team that truly caresthis is your chance to be the reason someone leaves smiling before they even see the dentist

The Front Desk Coordinator serves as the primary point of contact for visitors, clients, and staff, ensuring a welcoming and professional environment at all times. This role is critical in managing front desk operations, including greeting guests, handling inquiries, and coordinating communication between departments. The coordinator is responsible for maintaining an organized and efficient reception area, managing appointment schedules, and supporting administrative tasks to facilitate smooth office operations. By effectively managing multiple tasks and prioritizing responsibilities, the Front Desk Coordinator contributes to a positive first impression and overall organizational efficiency. This position requires excellent interpersonal skills, attention to detail, and the ability to handle sensitive information with discretion.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a front desk, receptionist, or customer service role.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

• Associate's degree or higher in Business Administration or related field.
• Experience with office management software and scheduling tools.
• Familiarity with basic bookkeeping or invoicing procedures.
• Bilingual abilities to assist a diverse client base.
• Previous experience in a corporate or healthcare setting.

Responsibilities:

• Greet and welcome visitors and clients promptly and professionally.
• Answer, screen, and forward incoming phone calls while providing accurate information or directing calls appropriately.
• Manage appointment scheduling and maintain calendars for staff and meeting rooms.
• Handle incoming and outgoing mail, packages, and deliveries efficiently.
• Maintain a clean, organized, and well-stocked reception area.
• Assist with administrative tasks such as data entry, filing, and document preparation.
• Coordinate communication between departments and relay messages accurately.
• Ensure security protocols are followed by monitoring visitor access and issuing visitor badges.
• Respond to general inquiries via phone, email, or in-person with professionalism and courtesy.
• Support special projects and events as needed to enhance office operations.

Skills:

The Front Desk Coordinator utilizes strong communication skills daily to interact effectively with visitors, clients, and team members, ensuring clear and courteous exchanges. Organizational skills are essential for managing schedules, maintaining records, and keeping the reception area orderly. Proficiency in office software enables efficient handling of emails, calendar management, and document preparation. Problem-solving skills help address unexpected situations calmly and professionally, such as managing scheduling conflicts or visitor inquiries. Additionally, discretion and confidentiality are critical when handling sensitive information and maintaining security protocols.