Service Advisor

Job Description

Job Description

As the primary point of contact between customers and the service team, you will guide clients through diagnostics, repair recommendations, and maintenance planning on commercial vehicles, while representing a shop known throughout Southwest Louisiana for dependable workmanship.

Working from the Sulphur, LA location, you will manage the full service experience, from the moment a customer describes a problem to the final review of completed work. You will translate technical findings into clear, honest options, coordinate with technicians to schedule jobs, and keep customers informed at every stage. Strong communication skills turn routine service visits into lasting relationships, and your ability to explain value supports the natural sales opportunities that arise when customers trust your advice. This is not a receptionist or an assistant type of role, this is a sales focused position featuring a base plus unlimited commissions - you write your own paycheck.

• Greet customers, listen to their concerns, and accurately document vehicle and equipment symptoms on repair orders.
• Consult with technicians to understand required repairs, then present clear estimates covering parts, labor, and timelines.
• Recommend preventive maintenance and additional services, driving service sales through transparent, needs-based guidance rather than pressure.
• Follow up on approvals, track work progress, and communicate status updates so customers are never left guessing.
• Coordinate parts availability with the parts department to keep jobs moving and reduce downtime.
• Handle customer questions, resolve concerns, and ensure every interaction reflects the shop's reputation for integrity.
• Maintain accurate records in the service management system, including warranty details and service history.
• Support the broader sales effort by identifying opportunities for fleet maintenance agreements and repeat business.

We are looking for a professional who combines mechanical understanding with people skills. The ideal candidate is organized, calm under pressure, and genuinely motivated to help customers make informed decisions.

• Previous experience as a service advisor, writer, or in a related automotive, truck, or heavy equipment service role is strongly preferred.
• Working knowledge of vehicle or equipment systems sufficient to discuss repairs with technicians and customers.
• Proven customer service and sales ability, with a track record of meeting service sales goals.
• Comfort using service software, estimating tools, and basic computer applications.
• Excellent verbal and written communication, with the attention to detail needed to produce accurate repair orders.
• Ability to manage multiple jobs at once while keeping customers and technicians aligned.
• A valid driver's license and the reliability expected of a front-line representative.

If you thrive on solving problems, enjoy building repeat relationships, and want your sales instincts rewarded in a service-driven environment, this role offers the chance to make a measurable impact.

American Fleet & Equipment serves the Sulphur, Louisiana region with maintenance, repair, and service solutions for fleet vehicles and heavy equipment. Rooted in the industrial and commercial landscape of Southwest Louisiana, we support the trucks and machines that keep local businesses moving. Our team is committed to honest workmanship, dependable turnaround, and the kind of straightforward service that earns long-term customer loyalty across the communities we proudly support.

Hours are 7:30AM - 4:30PM Monday through Friday.