IT Support Engineer

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advanced lightweight composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and engineered core and composite structures. We invite you to join the Hexcel team at various manufacturing sites, sales offices, and R&D centers around the globe. Become a part of the “strength within.”Hexcel is currently seeking an IT Site Engineer for our Seguin, TX, USA location.The selected individual will be responsible for but not limited to the following obligations:Record and resolve service desk queries either over the telephone or via remote control of the equipment within SLA targets.Day-to-day monitoring and updating the Global Service Desk ITSM system, including escalation of tickets where necessary to Senior Analysts, or other IT teams.Set-up and installation of new PC hardware/software, using departmental procedures and standards.Coordinate with other technology teams globally to resolve network and systems issues impacting business.Raise incident notifications and work on restoration of services.Maintain accurate records of incidents, changes, and production documentation.Closely work with the Engineering, Manufacturing Production and Implementation teams.Prior experience maintaining high service levels in a high availability environment.Basic analytical, problem solving, and decision-making skills.Participate in on call coverage and out-of-hours support as requiredQualifications:Bachelor's degree in computer science or directly related major or relevant level of related work experience.At least 3-5 years of recent work experience with Windows Operating SystemsKnowledge of SCCM & PowerShell scripting (strongly preferred)Understanding of Active Directory, Group Policy. (strongly preferred)Qualified candidates must have knowledge of Microsoft Exchange Online, Office 365 and Teams services.ITIL experience (strongly preferred)Knowledge of networking and manufacturing production (strongly preferred)A high level of independent thinking and the ability to solve problems in a busy environment.Strong organizational skills, meticulous attention to detail and ability to work comfortably within strict operational boundaries and procedures.Excellent communication skills.Self-motivated and proactive approachQualified candidate must be a US Person.Eligible candidates must be a: U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum.Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.Hexcel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, status as a protected veteran, or any other protected class.SummaryLocation: USA - TX - SeguinType: Full time