Assistant Front Office Manager

Harvest Inn is seeking an Assistant Front Office Manager to join our team at the Harvest Inn ( The Assistant Front Office Manager position at the Harvest Inn is responsible for overseeing the daily Front Office operation. This position is responsible for assuring all guest requests and wants are responded to in a timely manner and carried out to the guest's satisfaction. The Assistant Front Office Manager will report directly to the Front Office Manager, being their right hand in developing the Front Office Operation. This role allows the opportunity to gain leadership experience for a Luxury Hotel in Napa Valley. PAY SCALE The salary range for this position is $30-33.00/hr. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel experience, and education. Duties and responsibilities will include, but are not limited to: Make sure that all Front Office Agents, Drivers, and Bellman are held accountable for their daily tasks Review Front Office daily checklist for completion and accuracy Attend daily Morning meetings, reviewing guest arrivals and VIPS Maintain guest room inventory, monitor room assignments, and practice strategic blocking practices Must be able to run reports through hotel PMS as needed by Front Office Manager Prioritize & multitask as necessary to complete daily tasks in coordination with the needs of guests Audit arrivals and assign rooms accordingly in hotel PMS. Train & reinforce SOPs as directed by the Front Office Manager. Analyze, investigate, record, and resolve guest complaints in a timely manner Assist with reviewing payroll Practical knowledge of various Guest Service platforms (Alice, Canary, Opentable, Ileftmystuff, Revinate) including basic knowledge of Harvest Table systems to complete restaurant reservations if needed Create and improve upon guest services with the assistance of the Front Office Manager Maintain productive communication between all departments Attend necessary Hotel meetings (Morning meetings, Manager meetings, Resume meetings, etc) Act as MOD when the Front Office Manager is not present. Must be able to think analytically and independently while maintaining professionalism. Act as a liaison between our winery partners and the Harvest Inn by sending in house guests to their tastings Qualifications: 2 years of Front Office experience required 1 year of Front Office Supervisor (preferred) Knowledge of Napa Valley (preferred) Highly motivated, well organized, and must be able to effectively lead, train, and empower Front Office staff. Clear & concise written/verbal communication skills in English Strong leadership, good problem solving, and both administrative and interpersonal skills are a must. Knowledge of Opera PMS (preferred) Microsoft Office Suite (Word, Excel, Outlook) Must be able to sit and stand for long periods of time Flexible schedule; including mornings, nights, weekends, and holidays When applying for a position at the Harvest Inn, you are pursuing an opportunity to join a culture built on care and doing the right thing. If you are ready to join our Harvest Inn Team, please apply! Job Type: Full-time The Harvest Inn is an idyllic resort designed to celebrate the vineyard way of life, with 81 luxurious accommodations nestled into four uniquely crafted neighborhoods, two secluded swimming pools, and a plush spa with indoor and outdoor facilities. Surrounded by lush landscaping of expansive clipped lawns, Harvest Inn has serene shaded groves, partially forested by towering redwoods. Harvest Inn is home to gardens of agricultural botanicals that produce many of the ingredients on the menus of our on-property restaurant, Harvest Table. DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA) As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category: CATEGORY EXAMPLES BUSINESS PURPOSE Personal Identifiers Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number To comply with state and federal law and regulations requiring; employers to maintain certain records; To evaluate your job application and candidacy for employment; To obtain and verify background check and references; and To communicate with you regarding your candidacy for employment. Pre-Hire Information Job application, resume, background check results, job interview notes, and candidate evaluation records Same as above Employment History Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations Same as above Education Information Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained Same as above If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes When applying for a position at the Harvest Inn, you are pursuing an opportunity to join a culture built on care and doing the right thing. If you are ready to join our Harvest Inn Team, please apply! Job Type: Full-time Pay: $30.00 - $33.00 per hour Benefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Ability to Relocate: Saint Helena, CA 94574: Relocate before starting work (Required) Work Location: In person #J-18808-Ljbffr