Director of Property Operations - 5656

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Director of Property Operations - 5656 Full Time Corporate Office, Portland, OR, US Guardian is seeking an experienced and strategic Director of Property Operations to join our Senior Leadership Team. In this key leadership role, you will oversee a diverse multifamily portfolio, drive operational and financial performance, and lead a team of Regional Property Managers. You will serve as a trusted partner to clients and stakeholders, ensuring operational excellence, regulatory compliance, strong resident experiences, and achievement of ownership objectives. The ideal candidate is a collaborative leader with a proven track record of portfolio management, team development, client relations, and driving results in a fast-paced property management environment. Regular travel is required. Compensation: Competitive salary based on experience (DOE) plus bonus opportunity Schedule: 40 hours/week, Monday - Friday Benefits: Medical/Vision/Prescription Insurance, Dental Insurance, Medical/Dependent Care FSA, Life/AD&D Insurance, Employer-matched 401-K, 10 days of Vacation Time per year, 1 hour of Sick Time for every 30 hours worked, 11 Paid Holidays + 1 Birthday Holiday + 1 Flex Holiday, Employee Assistance Program. Position Description: The general purpose of this job is to ensure that each property meets all ownership goals and objectives and Guardian Management procedures and standards through supervision of all areas of each property's management. This includes good physical appearance and maintenance upkeep, good financial health and stability, program and government compliance and client relations which represents Guardian Management as a knowledgeable and professional organization. Requirements: The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required. Minimum 7 years of progressive multifamily property management experience, including at least 5 years in a Regional Property Manager or similar leadership role. Bachelor's degree in Business, Real Estate, Property Management, or a related field preferred. Proven success managing complex client relationships and diverse property portfolios. Strong leadership, team development, and organizational management skills, with a demonstrated ability to mentor and develop high-performing teams. Excellent communication, negotiation, presentation, and relationship-building abilities. Strategic thinker with strong critical thinking and planning skills, capable of leading growth initiatives and operational improvements. Ability to drive organizational alignment, influence change, and collaborate effectively across all levels of the organization. Experience developing talent acquisition, employee engagement, and retention strategies. Demonstrated success fostering a culture of collaboration, accountability, continuous improvement, and innovation. Proven ability to establish and implement policies, procedures, and best practices to support operational excellence and portfolio growth. Strong financial acumen, including budget development, forecasting, and execution of operational plans. Experience identifying, tracking, and reporting key performance indicators (KPIs) to drive asset performance, profitability, and business objectives. Own or have access to a reliable and properly insured vehicle for use in business transportation needs, and possess a valid driver's license. Must be legally qualified to work in the US Must be able to speak, read and write English in a manner sufficient to carry out the duties Licensing Requirements: Must hold an active OR Real Estate License. If not currently licensed at time of hire or transfer: Employee must enroll in required coursework within 30 days. Employee must obtain active licensure within 120 days. Preferred Qualifications The qualifications listed below are representative, but not exclusive of the knowledge, skill and/or ability required. Previous experience working with the specific property program(s) in place at the property (such as HUD, RD, or Tax Credit) Previous experience working with Yardi Voyager or similar property management software. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. Build and maintain strong client relationships within the assigned region while ensuring exceptional service delivery. Identify and pursue new third-party management opportunities to support business growth. Participate in client, ownership, and operational meetings related to portfolio performance. Partner with the Vice President of Property Operations to allocate resources and support regional business objectives. Lead, develop, and mentor a team of Regional Property Managers, providing coaching, performance feedback, and professional development opportunities. Ensure team members complete required training, receive timely performance evaluations, and maintain appropriate performance documentation. Review and analyze property budgets, occupancy trends, financial performance, rent growth, and operational metrics. Conduct regular property audits and inspections to ensure compliance, operational excellence, and asset preservation. Collaborate with clients and Regional Property Managers on property acquisitions, dispositions, lease-ups, and new management opportunities. Drive property performance by maximizing revenue, controlling expenses, and implementing effective delinquency management strategies. Lead talent management efforts, including recruiting, hiring, onboarding, training, employee development, and employee relations. Develop annual operating budgets and marketing plans aligned with ownership and company objectives. Provide accurate and timely operational and financial reporting to executive leadership and property owners. Partner with clients to establish and achieve property goals, ensuring alignment with strategic objectives. Maintain a high standard of customer service by ensuring prompt and effective resolution of resident concerns. Implement and enforce company policies, procedures, and regulatory compliance requirements across the portfolio. Ensure all properties are maintained in a safe, attractive, and market-ready condition through regular inspections and oversight of physical assets. Monitor property operations to achieve financial, occupancy, and resident satisfaction goals while protecting the interests of owners and clients. Established in 1971 and headquartered in Portland, Oregon, Guardian Real Estate Services has evolved into a leading management, development and investment firm. Our company offers a diversified real estate service platform including property management, investments, development, and advisory services. Guardian delivers custom solutions by offering a higher level of expertise, resources and creative capacity to develop a unique approach for each client. 50 years of experience, combined with the long tenure of our key staff, contributes to our strength and sets us apart in the industry. Our stability and security comes from our legacy of experience, industry knowledge, and integrity. Guardian is a distinguished leader in the multifamily housing arena with a team of highly qualified real estate professionals. The company’s vertically-integrated business model is sought by both private and institutional investors. Guardian’s management portfolio includes over 150 assets throughout 58 cities located in five states and is comprised of approximately 14,600 multifamily units. Guardian’s portfolio includes a diverse mix of market-rate, affordable and senior housing. Guardian holds ownership interests in 30% of the portfolio under management. The Guardian Experience – Our People The Guardian Experience: Property Management is our strength. People have always been our passion. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. In this economy, companies come and go. As a 3rd generation family owned firm, Guardian’s growth and stability has evolved the company into a leading West Coast real estate management and investment firm. Guardian Offers In addition to competitive salaries, 401(k), Paid Time Off and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally. AAP/EEO Statement This institution is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at or at any USDA office, or call View phone number on click.appcast.io to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or by fax at View phone number on click.appcast.io. #J-18808-Ljbffr Guardian Real Estate Services LLC