Front Desk Receptionist

Responsibilities:

JOB LOCATION: SFO, CA

Front Reception: Staff the EBC front desk as the primary point of contact for guests and visitors. Greet and check in arrivals, issue visitor badges, notify hosts, and escort or direct guests to the right meeting room, restroom, or amenity space

Traffic Coordination: Manage the day-to-day flow of the space: track who is expected and when, keep arrivals moving during back-to-back meetings, receive and route deliveries and packages, field front desk phone and email inquiries, and flag anything unusual to the Workplace Experience Lead or Security

Guest Support: Anticipate and take care of guests throughout their visit: offer beverages, provide directions and local recommendations, help with Wi-Fi and other basic needs, and check in on meetings in progress so guests are comfortable from arrival to departure

Scheduling Support: Assist with scheduling coordination for business meetings and events, working closely with the Workplace Experience Lead and Administrative teams to help resolve conflicts and keep the day's calendar running smoothly

Space & Facility Upkeep: Perform regular walk-throughs of the reception area, meeting rooms, and amenity spaces between visits, resetting rooms, restocking supplies, and partnering with the Facilities team on cleanliness and maintenance needs as they come up

Event Support: Assist with room setup and breakdown according to specifications, ensuring all technology, furniture, and amenities are properly configured

Program Assistance: Support Experience Enrichment programming by helping with classroom setup, registration, and check-in

Administrative Support:

Keep the visitor log and daily front desk notes current, and help the Workplace Experience Lead organize information for monthly reports

Physical Requirements:

Remain on your feet for at least 3 hours per day while greeting guests, escorting visitors, and resetting spaces

Move throughout the building regularly, including walking between the front desk, meeting rooms, and amenity spaces

You may be a good fit if you:

Have 2-3 years of experience at a front desk, reception, concierge, or similar guest-facing role in workplace operations, hospitality, or customer service

Enjoy being the first face people see and take pride in warm, consistent service that reflects company values

Stay calm and organized when several guests, calls, and deliveries arrive at once, and can prioritize on the fly without letting anything drop

Interact professionally and discreetly with executives, VIP guests, vendors, and employees

Are dependable about desk coverage: reliably present during coverage hours and proactive about coordinating breaks and handoffs

Communicate clearly, in writing and in person, with hosts, Security, Facilities, and the Workplace Experience Lead, and know when to escalate

Take ownership of the reception area and assigned spaces, follow checklists and procedures carefully, and notice small setup or maintenance issues before guests do

Can autonomously complete large portions of work scoped by others, and show initiative in solving issues and recommending improvements

Have experience with visitor management or badging systems, basic scheduling software, and Microsoft Office or Google Workspace

Meet the physical requirements above, including repeatedly lifting 25 pounds and being on your feet at least 3 hours a day

Are open to feedback, ask thoughtful questions, and are eager to grow within workplace experience

Raise concerns about safety and ethics when appropriate

Strong candidates may also:

Have experience at the front desk of a corporate office, hotel, executive briefing center, or event venue

Have worked with security or visitor management teams on check-in and badging procedures

Hold relevant certifications or coursework in hospitality, customer service, or related fields

Have experience in technology companies or fast-paced environments

Possess basic knowledge of wellness programs or employee amenities

Show interest in learning about art, culture, and storytelling in workplace environmentsra