Collections Specialist

Collections Specialist

Join Ironhorse Funding LLC as a Full-Time Collections Specialist in our Beverly office! Immerse yourself in a fun and energetic environment, where teamwork and communication are at the core of our success. Enjoy the thrill of making an impact in the finance industry while fostering relationships that truly matter.

We're not just about numbers; we celebrate achievements and support each other in every challenge. With a competitive pay range of $23-$27 per hour, this is your chance to thrive professionally while being part of the best team ever. Our onsite location allows you to collaborate and adapt in a welcoming atmosphere.

As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employer Match 401k plan- immediately vested!. If you're ready to embrace accountability in a high-performance setting, this opportunity is just for you!

Ironhorse Funding is a leading provider of innovative, technology-driven, full spectrum finance solutions to consumers and dealers in the motorcycle, powersports, RV, and marine markets. We provide customers across the entire credit spectrum access to financing and refinancing programs with competitive rates and flexible terms through our direct-to-consumer and dealer programs. We want every customer to have access to financing for their dream ride. We have an immediate need for a Collections Specialist to join our rapidly growing team located in Beverly MA. You will support the collection team needs for the organization for Motorcycle, Powersports, RV and Marine assets. This role is ONSITE Monday to Friday 8am-5pm or 830am -530pm.

As a Collections Specialist at Ironhorse Funding LLC, your day-to-day responsibilities will focus on managing accounts receivable and effectively communicating with clients to ensure timely payments. You will utilize our systems to track outstanding payments, send reminders, and negotiate payment arrangements while maintaining a professional demeanor. Expect to collaborate closely with team members, sharing insights and strategies to enhance our collection processes. Adaptability is key, as you'll handle various customer scenarios and adjust your approach accordingly.

You will also document all interactions accurately to uphold our values of accountability and integrity. Regular meetings with your team will help foster communication and keep everyone aligned with our goals. Ultimately, your contributions will be vital in supporting the financial health of our company while nurturing positive client relationships.

Build your collections career while serving customers. As a mid-level Collections Specialist, you'll help protect account health by connecting with consumers about delinquent accounts, understanding willingness/ability to pay, and guiding them to the right repayment options. Key responsibilities include: - Contact consumers, discuss delinquencies, and align on repayment programs - Document detailed notes and update account/customer information accurately - Validate account accuracy while navigating multiple applications - Use websites/databases to skip trace and locate customers - Stay current on required trainings, including AFSA Required qualifications/skills: - 14 years of collections experience - Two-year college degree preferred (or equivalent relevant experience) - Bilingual English/Spanish is a plus As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employer Match 401k plan- immediately vested!. If you're ready to embrace accountability in a high-performance setting, this opportunity is just for you!

Ready to be a STAAR! and grow your impact through Serve & Help? Apply today.

To excel as a Collections Specialist at Ironhorse Funding LLC, strong communication skills are essential. You'll need to convey information clearly and tactfully while building rapport with clients. Effective negotiation skills will allow you to navigate payment arrangements and resolve disputes with professionalism. A keen eye for detail will help you track outstanding accounts and ensure accurate documentation, reflecting our commitment to accountability and respect.

Adaptability is crucial, as you'll encounter diverse customer responses and situations that require quick thinking and flexible strategies. Time management skills will enable you to prioritize tasks and manage a varied workload efficiently. Additionally, a problem-solving mindset will empower you to handle challenges creatively and effectively. These skills collectively will ensure your success in fostering positive relationships and achieving collection targets while contributing to our high-performance company culture.

Must be authorized to work in the US at time of application without present or future visa sponsorship.

Medical, Dental, and Vision coverage 401(k) Life Insurance Health Savings Account (HSA) Flexible Spending Account (FSA) Competitive Salary Paid Time Off

If you think this job is a fit for what you are looking for, great! We're excited to meet you!