Customer Service Supervisor
Virtual Vocations Inc
Overseeing a remote team of customer service representatives, the full-time Customer Service Supervisor will manage daily operations to ensure exceptional service delivery while achieving client service expectations and fostering staff development. Key responsibilities Supervise and manage inbound and outbound customer service representatives to meet service objectives Ensure successful achievement of client service expectations through effective team leadership and support Facilitate staff development and training to enhance team performance and service quality Required qualifications High School Diploma or GED equivalent Minimum of one year supervisory or lead experience in a call center environment 3-5 years of customer service experience in a call center 3 years of experience in healthcare/health insurance, claims processing, or provider billing Demonstrated knowledge of Health Care Reform and Medicare/Medicaid benefits
Vacancy posted 20 hours ago
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