Deposit Operations Associate I

Job Description

Job Description

The Deposit Operations Associate I performs a wide range of duties related to deposit account support. This position is responsible for maintaining the integrity of information by making sure that the daily processes and tasks are completed in a timely manner with minimal errors or exceptions. The Deposit Operations Associate I is responsible for providing telephone, teams, and email support to external and internal members, fielding inquiries, and fulfilling requests.

Schedule : Monday - Friday, 9:30 am - 6:15 pm

Location : South Burlington, VT

Specific duties include:

• Mail Processing to include returned mail, deposits, loan payments and other member requests. This also include printing and mailing all letters and notices. A basic understanding of rules and regulations pertaining to the process is required.

• Check processing to include RDC check review, check in clearing processing and review of items deposited through the ATM. A basic understanding of rules and regulations pertaining to the process is required.

• ACH processing to include daily processing of ACH files and ACH origination setup and maintenance. A basic understanding of rules and regulations pertaining to the process is required.

• Review of quality control reports to include new accounts opened, beneficiary designations, and other account maintenance.

• Ensuring the proper resolution of deceased member relationships. This will include direct communication with Estate Representatives, Trustees, surviving family members in addition to others to complete the distribution and ownership changes related to deceased member accounts.

• Provides a high level of support to internal and external teams as well as direct contact with members. Listens effectively to identify problems and provide solutions. This could result in a large number of interruptions which may require a significant amount of time to resolve. The ability to refocus attention effectively on daily tasks after disruption is required.
• Performs miscellaneous assigned tasks. A basic understanding of rules and regulations pertaining to the process is required. Ensuring the proper resolution of deceased member relationships.
• Deposit research which includes but is not limited to check copies, check order errors, and verification of deposit completion.
• Must Comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Experience:

Three years to five years of similar or related experience, including preparatory experience.

Education/Certifications/Licenses

A high school degree or equivalent.

Interpersonal Skills

Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions.

Other Skills

Must be at least 18 years of age. Favorable Background, Credit, Criminal, Bondability, and Reference Checks required. (Motor Vehicle check dependent on position.) Travel to other branches or locations as required. Embody EastRise’s Purpose, Guiding Principles and Cultural Guideposts.

Exhibits excellent attention to detail, organization, interpersonal, and listening skills.

Ability to work independently Excellent problem solving and decision-making skills.

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled private work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.