Business Analyst

Theoris Services is assisting our client in their search for a Business Analyst to add to their growing team. Our client is seeking an individual who will support customer-facing digital applications. This person will work closely with application teams supporting online portals, mobile apps, quoting solutions, and other agent/customer-facing systems. This is a great opportunity for someone who enjoys learning new technology and solving problems. The team is looking for someone curious, motivated, and comfortable supporting multiple applications in a fast-paced agile environment. Responsibilities Support and enhance multiple P&C digital applications including customer portals, mobile apps, and agent-facing systems Work across at least two applications initially, while building understanding of all applications supported by the team Partner with developers, product owners, and business stakeholders to gather requirements and help shape solutions Participate in agile ceremonies including sprint planning, backlog grooming, sprint reviews, and quarterly planning Provide functional application support (roughly 20–30% of the role). Analyze functional issues and help drive tickets through resolution. Investigate system-generated errors, understand business impact, and coordinate with development teams when technical changes are needed Develop strong knowledge of the applications and business processes so you can confidently answer “Can the system handle this?” Help identify gaps in application functionality and contribute ideas for improvements Requirements 2+ years of experience as a Business Analyst Experience working with customer facing web applications in enterprise environments Ability to manage and prioritize work across multiple applications and initiatives at a time Experience working in agile development environments Strong analytical and problem-solving skills Self-starter mentality with a strong desire to learn and take initiative Strong communication skills and ability to work cross-functionally with technical and business teams Experience in insurance, especially Property & Casualty, is highly preferred Experience supporting digital products such as customer portals, quoting platforms, websites, or mobile applications is a strong plus BA or Product Owner certifications are nice to have Benefits: Robust Health Insurance 401(k) plan PTO Paid holidays #J-18808-Ljbffr