Front Bar Lead + Marketing Assistant

Overview FACE FOUNDRIÉ STL is seeking a dynamic Front Bar Lead & Marketing Assistant to be the heartbeat of our guest experience and the spark behind our local magic. This hybrid role blends front-of-house leadership—welcoming guests, guiding our team, and ensuring a seamless spa flow—with creative marketing support such as social content, event planning, and community outreach. If you love skincare, thrive in a fast-paced environment, and light up at the thought of connecting with our community online and in person, we’d love to meet you! Key Responsibilities Guest Experience & Customer Service Greet guests warmly by name and create a welcoming environment Ensure a luxury first impression and anticipate client needs Assist with booking appointments and answering inquiries Educate guests on memberships, promotions, and programs Follow up on client satisfaction and encourage rebooking Handle concerns professionally before escalating Ensure smooth check-in/check-out Maintain professionalism in all situations Appointment Management & Scheduling Coordinate, confirm, and manage service appointments Handle cancellations/rescheduling promptly Optimize schedule daily for business needs Align front bar staff schedules with demand/events/holidays Make cuts and assign team breaks as needed to support manager Communicate schedule changes to staff Fill gaps in appointment book Sales & Performance Goals Achieve store & individual sales goals (service, retail, memberships). Promote retail products, services, and memberships Identify growth opportunities for staffing and sales Follow up on membership retention and feedback Inventory & Merchandising Monitor retail/professional inventory & supply usage Receive Orders Maintain stock levels and alert for replenishment needs Marketing Execute comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness. Utilize various marketing channels, including social media, email campaigns, partnerships, events to promote national and local promotions + brand initiatives Event Coordination Plan and execute events to increase brand awareness, client bookings, etc. Participate in in-store and off site events to increase brand awareness Requirements 1–2 years of hospitality or retail leadership and 1 year of marketing experience or education Strong multitasking, problem-solving, and coaching skills. • Warm, polished communication and a love for skincare and wellness. #J-18808-Ljbffr