General Manager

Job Description

Job Description

The CompanyBEAT THE BOMB is the next generation of immersive group entertainment, where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World's Largest Paint, Slime, and Foam Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta, Washington D.C., Philadelphia, Charlotte, Houston, and Denver. We've hosted over 500,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 5 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual, serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!The Philadelphia LocationLocated in the heart of Center City Philadelphia, this was the Company's 4th location and opened in late 2024. The 10,000+ square foot location offers our classic Mission experiences with glass-walled bomb rooms blasting teams with Paint, Foam and Slime; 5 immersive arcade lounges ('Arcade Bays'); street food and a full selection of beer, wine, cocktails & signature slushies @ The Bomb Bar; a beer garden with sports viewing; and dedicated private event spaces for large groups. Essential Duties & Responsibilities:The General Manager will be a true owner of their business. We are looking for someone who is extremely seasoned, independent, innovative, and business-minded. With support from the HQ squad, they will lead a team of ~25+ awesome people delivering an amazing experience to 1,500+ customers per week. They will need to do all of this while carefully managing the P&L. They need to be a natural leader and coach, have a strong understanding of and passion for the product, and be comfortable with the uncertainty and responsibility that comes with working with an early-stage concept. This will be a critical job with significant interactions with the central management team and opportunities for growth as the brand scales across the country!Customer Service, Operations & Marketing:Maintain exceptional guest-centered culture which exceeds customer expectationsOversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurementsDrive onsite sales and upselling to maximize time on site and spend per guestMaintain appearance and safety of the facilityManage and maintain inventory and ordering of supplies in a timely mannerIdentify operational performance, productivity, and efficiency gaps and implement measures to correct those deficienciesCultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give backDevelop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.) Support marketing efforts at the local level in coordination with central marketing team and agencies - including partnerships with local businesses, flyering, supporting local PR & advertising effortsSupport group sales efforts in coordination with a central sales team - including outreach to and relationships with local businessesManage customer service specific to the locationLeading the Team:Live and breathe the Core Values of BEAT THE BOMB:Bring PositivityTake ResponsibilityBuild the FutureCreate the FunExceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environment of the jobCoach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experienceOversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goalsResponsible for the creation, management, and coordination of staff schedulesResponsible for running unit payrollCommunicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practicesOur Ideal General Manager:You own all facets of your business, you are entrepreneurial-minded and a creative thinkerF&B Experience - you have led facilities that have a food and beverage component (including alcohol) You like to get out in the community, make connections and build relationships You like to get your "hands dirty" (we're a paint-blast facility after all!) but you are super organized and keep the facility clean and organized tooProven people leadership with success in building positive service cultures and high team engagementTech Savvy – the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easilyHigh level of interpersonal savvyAbility to resolve conflict among customers and/or staff in a professional mannerStrong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of managementApproachability, trustworthiness, honesty, and a high level of integrity is requiredAbility to control a room/large groups - including children and their parents : )Strong commercial and operational expertiseMust have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out decisionsQualifications:Minimum 10 years experience (management experience required)Management of a facility that includes an F&B componentKnows the importance of driving exemplary reviewsKnows the entertainment industry requires nights/weekends work (Saturday is our biggest day and General Managers should be on site)Multi-unit management experience is desired but not requiredSignificant knowledge of and relationships in the local marketExperience as a leader of new unit/location preferred, including Grand OpeningExperience in sales/customer service requiredExperience building and leading a teamExperience in Microsoft Office products requiredExperience with GSuite products preferredBachelor's DegreeReferences upon requestWhat We Offer:Competitive salary with annual bonus opportunitiesAn opportunity to advance or expand your career with company growthA chance to be a part of an exciting and fast-growing start-up teamFriends & Family ticket discounts!Attractive PTO planMedical, dental, and vision insuranceCommuter Benefits