Fraud Specialist

Fraud SpecialistDepartment: Fraud ServicesRole Type: Individual ContributorWhy This Role MattersThe Fraud Specialist helps protect members and the credit union from financial loss by identifying, investigating, and mitigating account and card fraud. This role strengthens member trust by responding quickly, communicating with empathy, and ensuring fraud prevention efforts align with regulatory requirements and internal standards.What You'll DoMonitor fraud detection systems and account activity to identify suspicious transactions and reduce potential losses.Investigate fraud claims, affidavits, alerts, and member disputes across card, account, digital, and payment channels.Resolve fraud-related issues by taking timely action on accounts, restrictions, claims, and member communications.Collaborate with internal teams, third-party vendors, card processors, law enforcement, and compliance partners to coordinate fraud mitigation efforts.Identify emerging fraud trends and recommend actions that help strengthen prevention, monitoring, and response practices.Maintain compliance with applicable Federal, State, NCUA, BSA, CIP, CDD, CTR, SAR, OFAC, and internal requirements.Deliver respectful, empathetic service that supports member confidence during sensitive fraud-related situations.Why You'll Love This RoleMake a direct impact by helping protect members' financial well-being and preserving their trust in the credit union.Work in a fast-moving environment where investigative thinking, problem solving, and sound judgment matter every day.Partner with teams across the organization, vendors, and external agencies to solve complex fraud challenges.Build deep expertise in fraud prevention tools, regulatory requirements, and evolving financial crime trends.Serve members with empathy during high-stress situations while helping create safer banking experiences.Experience:A minimum of 3 years of customer service experienceA minimum of 2 years of financial services industry experience with preferred knowledge of account, debit card, or credit card servicingSkills & Knowledge:Strong verbal and written communication skillsHighly analytical and results-drivenStrong organizational skillsWorking knowledge of Regulation E and Regulation Z error resolution requirementsAbility to prioritize and complete multiple tasks in a high production environmentAbility to maintain professionalism under fast-paced conditionsComputer and Technical aptitude in various systems, specifically Microsoft (Access, Word, Excel, Outlook).Preferred experience with Symitar, Synapsys, Client Central, Lumin, Tranzact, Pindrop, and Jack Henry and Associates applicationsService-orientedSelf-motivated, with the ability to work with minimum supervisionAbility to work with internal and external constituents and achieve a positive outcomeEducation:High School diploma or equivalentLicenses & Certifications:CFESchedule: Monday-Friday, 8:30 am-5:30 pmCompensation Details:Paygrade: 1CAThe expected pay range for this position is $23.77 to $25.73 per hour.Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location.This role may also be eligible for:Bonus opportunity up to 4%Employees are eligible for a comprehensive benefits package, including:Medical, dental, and vision insurancePensionPaid time off and company holidaysTuition reimbursementJob Location: This position is onsite based in San Antonio, TX.