Customs Coordinator

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Why Solotech?

To take your career to the next level! As a global leader in live productions, systems integration and virtual technology , our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide. Find out more at: solotech .com

The US Customs Coordinator will support import-export operations and ensure adherence to U.S. trade regulations. This role involves coordinating import-export activities, maintaining compliance documentation, and collaborating with brokers and internal teams for efficient customs clearance.


Primary responsibilities

• Understand Customs environment: Products tariff classification, country of origin and related duty applications.

• Calculate duty impact to determine the appropriate type of entry in the U.S.

• Act as the primary contact for US Customs operations matters.

• Issue export documentation and proactively follow-up on all orders shipped out of U.S. including FedEx shipments.

• Prepare customs documentation for the weekly equipment transfers to our Canadian division.

• Demonstrate knowledge of TIB and ATA US Carnets: Prepare all related documents and proactively follow up and close them correctly.

• Assist other international departments with import and export inquiries.

• Verify and approve ACH preliminary report and brokerage invoices.

• Collaborate with external partners (freight forwarders and customs brokers) to ensure smooth export operations.

• Participate actively in weekly operational meetings and various sales and asset management meetings to ensure that our customs needs are met within the prescribed time frame according to projects.

• Update asset information and track inventory in R2 (our equipment and logistics management system) when equipment or packages are in transit from our different offices; advise management and the Asset Management team of all necessary moves to remain compliant.

• Collaborate to improve and maintain policies and procedures related to import and export with Global Trade Compliance.

• Perform all other customs related tasks required by the Customs Manager or Asset Management Director.

Your profile:

• Certified Customs Specialist (CCS)
• Bachelor' degree in logistics, international business, supply chain management or equivalent qualification with demonstrated competency preferred.
• Minimum of five (5) years of experience in U.S. and international
• Customs and import/export operations.
• Competence in interpreting Customs terminology, clearance process, customs documents and product classification (tariff codes).
• ACE portal experience user.
• Proficient knowledge of Office 365 (Word, Excel, Outlook)
• General technical knowledge of all the audio-visual industry (an asset)

• Knowledge of the R2 inventory software (an asset)

Specific Requirements:

• Strong attention to detail: Crucial for accuracy in documentation, tariff codes, and ensuring compliance with regulations.

• Proactive.

• Ability to work under pressure in an international team and adapt to change.

• Ability to manage several tasks simultaneously.

• Strong verbal and written communication skills are necessary to coordinate with clients, customs authorities, and other stakeholders.

• Ability to analyze and solve problems.

• Excellent sense of priorities and schedule management.

• Excellent customer service skills.

• Highly developed sense of organization.
• Teamwork oriented.

Physical Requirements:

This is not an all-inclusive list but is intended to give an overview of the requirements for this position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law. While performing the duties of this job the employee is regularly required to:

• Continually: Sit, walk, speak, and hear
• Continually: Type, write, and read
• Occasionally: Stand, stoop, twist, carry, reach, push and lift to 15 lbs.

Work Requirements:

• On site 4 days a week and 1 day remote.
• Flexible schedule including weekends to support operations during peak period.
• Environment may be fast paced, stressful, hot, cold, and dark.

Our offer to you:

• Competitive compensation and group insurance plan
• 401(k) with employer contribution
• Skills development activities and opportunities for career advancement
• Work environment conducive to personal health and well-being
• Employee assistance program
• Paid time off & referral program

Solotech is an equal opportunity employer. EOE/M/F/D/V