Manager

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Managerial FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to View email address on click.appcast.io. Location: USA - Ridgeville, 1020 Research Center Dr Division: Solutions Job Posting Title: Manager - 117527 Time Type: Full Time SUMMARY The Operations Manager is responsible for supervising labor management and planning of inbound, outbound, product slotting, and customer communication activities on a daily basis, including labor scheduling, space utilization, equipment, and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues, and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing, and shipping of product in a manner consistent with company service and cost objectives. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality and to comply with all corporate and site-specific policies. ESSENTIAL DUTIES AND RESPONSIBILITIES Conduct staff meetings to review daily/weekly work activities, plan, and assure continuous improvement. Effectively keep senior management and client representatives informed of critical issues that affect the operations. Ensure the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manage operations to meet prescribed productivity and service goals and comply with terms outlined in the site’s operating agreement with the client. Implement and report on ongoing cost savings measures and provide ideas and suggestions for more efficient operations. Meet all client-specified KPIs and comply with Quality system requirements. Apply sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provide direction and support to Human Resources and assist in creating programs for hiring, training, and professional development. Participate in the performance evaluation system for recommending promotions, wage increases, and other HR activities. Assume overall training and evaluation responsibilities of warehouse staff. Plan the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assess priorities based on time sensitivity and available resources. Assign duties to appropriate warehouse staff. Review pending jobs or trends, plan for reorganization of warehouse space, and adjust levels of supplies, equipment, or staffing as needed. Train new staff in assigned duties, or delegate training responsibility to an experienced team member. Assess progress of trainees and add additional duties as appropriate. Keep informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary. Assign supervisory duties to experienced team members acting as leads for lower-level warehouse staff. Stay abreast of progress or problems. Keep Manager advised of progress or problems requiring attention on a daily basis. Hold regular meetings with warehouse staff to assess group’s overall status, discuss ideas for improvement, and keep staff informed of new developments. Assist in the physical operations as needed. Deliver results by leveraging the skills of the right people at the right time. Maintain a high degree of motivation in team members to retain focus on providing the highest levels of customer satisfaction. Provide ongoing growth and development opportunities for team members and conduct annual performance reviews. Support adherence to Standard Operating Procedures (SOPs) and train team members in adherence to corporate and client SOPs. MANAGEMENT INFORMATION SYSTEMS Ensure all team members are properly trained and efficient in the required information systems, including WMS systems, to meet company and client objectives and facilitate the efficient operation of the facility. Ensure that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines. Remain knowledgeable regarding changes in hardware and software technology and develop proficiency in client systems. CUSTOMER SERVICE Manage high-level customer service standards for all functions. Assure that client accounts receive the required level of operational and administrative support. Maintain appropriate contact with all functions and respond to requests when required. Attend meetings with key customers to discuss any customer issues. Coordinate management of supplier/customer visits to the site. Promote a positive relationship with clients by providing excellent customer service. Assist the Director and other company resources in planning new account strategies, prospecting for new opportunities, generating positive word of mouth, and participating in the development of quoting rates. BUDGETING Support the development of an annual operating budget. Develop and manage a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Assist and support to ensure that the budgeting and pricing activities are in compliance with contract guidelines. EQUIPMENT & FACILITIES Manage existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and equipment, including material handling equipment (MHE). Ensure team members are properly trained on any MHE and keep informed of relevant new technology, making recommendations as applicable. SAFETY Achieve company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations. Audit warehouse daily for compliance with safety, security, and quality principles and rules. Maintain a clean, neat, and orderly work area. Ensure all federal, provincial or other statutory requirements are adhered to within the parameters of Health and Safety. OTHER DUTIES Willing to work evenings and weekends as needed. Perform other duties as required. SUPERVISORY RESPONSIBILITIES Supervise warehouse associates and team leads. Communicate all problems and questions to manager. Assist the operations/general manager as needed. Follow all safety procedures at all times. Be responsible for all equipment, supplies, documents, and materials related to the job. Follow all DSV policies and procedures. Comply with all federal, state, and local regulations. MINIMUM REQUIRED QUALIFICATIONS Education: High school diploma or GED. Experience: 3 years in a logistics/distribution/relevant environment; 1 year in a supervisory role. Must be able to operate MHE and have a satisfactory completion of a forklift training program. SKILLS, KNOWLEDGE AND ABILITIES Computer Skills: Proficient in Microsoft Office (Excel, Word, and Power Point); RF scanners; WMS functions. Language Skills: Business communication. Mathematical Skills: Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products. Other: Strong attention to detail, accuracy, and ability to accomplish job tasks in a timely manner; good organizational and personnel skills; good communication skills, written and oral; good leadership, supervision, and planning skills; ability to work flexible schedules, including nights and weekends, as required; ability to participate in cross training and assist as a back‑up when needed; ability to adapt to change and thrive in a fast‑paced work environment. PREFERRED QUALIFICATIONS Some college education. 2-4 years in a supervisory role. 2-4 years forklift experience. Current or prior MHE certification. PHYSICAL DEMANDS Must use hands to finger, handle, or feel objects, reach with hands and arms, stoop, kneel, or crouch, talk or hear. Use computer and telephone equipment. Must lift up to 40 lbs and stand on feet for up to 8 hours per day. WORK ENVIRONMENT Rare exposure to fumes or airborne particles, toxic or caustic chemicals. Typical noise level is low to moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. COMPENSATION The expected base pay range is $105,000.00 – $110,000.00. Actual compensation is determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. BENEFITS Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. ANTI‑DISCRIMINATION STATEMENT DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr