Call Center Representative (Part-Time)

Job OpportunityMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We're looking for enthusiastic and dependable individuals to join our team as Part-Time Call Center Representatives. In this role, you'll support a variety of inbound and outbound customer service and sales projects for a diverse range of clients—including government programs and some of the world's most recognized brands.You'll be responsible for identifying customer needs, researching and resolving issues, and promoting relevant products and services. This is an on-site, entry-level position with flexible scheduling based on project and location. While prior contact center experience is not required, experience in customer service, technical support, inside sales, or administrative roles is a plus.To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.Position ResponsibilitiesIn this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.Key Responsibilities:Handle inbound and outbound calls professionally and courteouslyResolve customer inquiries efficiently, aiming for first-call resolutionResearch internal systems to locate missing information and collaborate with other departments as neededAccurately document customer interactions and process claimsConduct needs-based conversations to recommend the best solutionsUse training resources and scripts to provide accurate informationMaintain confidentiality and handle sensitive data responsiblyEscalate complex issues to the appropriate team members when necessaryParticipate in training and team meetings to stay updated on systems and proceduresAdhere to assigned schedules and attendance requirementsCandidate QualificationsWe provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.Qualifications:Must be 18 years or olderHigh school diploma or equivalentStrong written, verbal, and organizational communication skillsAbility to type at least 20 words per minute accuratelyBasic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)Familiarity with Windows operating systemsReliable and punctual with strong time management skillsCapable of troubleshooting and resolving customer issuesSkilled in conflict resolution, negotiation, and problem-solvingCustomer-focused with empathy, patience, and responsivenessAble to multitask, stay focused, and work independentlyTeam-oriented with a collaborative mindsetComfortable working in a fast-paced, evolving environmentStrong interpersonal skills and the ability to build rapport with customers and colleaguesConditions of EmploymentAll MCI Locations:Must be authorized to work in the country where the job is based.Subject to the program and location of the position:Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening. Job offers are contingent on drug screening results.Compensation DetailsAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:Paid Time Off: Earn PTO and paid holidays to take the time you need.Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.Retirement Savings: Secure your future with retirement savings programs, where available.Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.Life Insurance: Access life insurance options to safeguard your loved ones.Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.Paid Training: Learn new skills while earning a paycheck.Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.Casual Dress Code: Be comfortable while you work.Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.Reasonable AccommodationConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.Diversity and EqualityAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.