Navigator - Peds General Surgery - FT - Days - MPG

Location: Hollywood, Florida Summary Performs receptionist, registration, and clerical duties associated with registering patients for inpatient and outpatient services. Responsibilities Round with patients in practice to ensure excellent patient experience is met. Follow-up on reported issues and assist with service recovery. Verify insurance benefits and obtain pre‑certification/authorization as necessary. Determine and accept required payments, including co‑pays and deductibles, or refer to financial counselors for follow‑up. Perform general clerical duties including assisting with the front/back desk and scheduling appointments. Assist with signing up patients/Proxy with MyChart activations and telehealth visits. Manage physician calendars. Review patient charts to ensure imaging is available and all pertinent information is captured to maximize appointments. Work Department incoming referral work queue daily. Assist patients with appointments in other specialist offices as requested by our physicians. Communicate with referring physician's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and coordinate surgical/procedural/diagnostic testing and DME as appropriate. Assist in completing surgical orders as directed by department. Route as appropriate. Meet with surgical/procedural patient or patient's caregiver to exchange necessary information and documentation. Provide explanation of process, pre‑procedure instructions, and address concerns and questions. Schedule patient/family surgical conferences. Build relationships with physicians, OR staff, and insurance representatives to facilitate scheduling duties. Competencies Accountability Customer Service Effective Communication Healthcare Industry Relationship Development Responding to Change Standards of Behavior Education and Certification Requirements High School Diploma or Equivalent (Required) BLS American Heart E‑Card (BLS AHA ECARD) BLS American Heart RQI E‑Card (BLS AHA‑RQI ECARD) BLS Cert American Heart_non ecard (BLS AHA) BLS Certification Grace (BLS GRACE) – Employee Grace Period for Essential Credential BLS Cert Red Cross (BLS RC) Additional Job Information Complexity of work: Success will be measured by the results of the process and outcome performance measures of the population of patients. Requires critical thinking skills, effective communication skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Knowledgeable in Excel, Word, and PowerPoint and able to use electronic medical records such as EPIC. Required work experience: One (1) year of experience in a healthcare setting. Working Conditions and Physical Requirements Bending and Stooping – 60% Climbing – 40% Keyboard Entry – 60% Kneeling – 40% Lifting/Carrying Patients 35 Pounds or Greater – 60% Lifting or Carrying 0–25 lbs Non‑Patient – 60% Lifting or Carrying 25–75 lbs Non‑Patient – 40% Lifting or Carrying > 75 lbs Non‑Patient – 0% Pushing or Pulling 0–25 lbs Non‑Patient – 60% Pushing or Pulling 26–75 lbs Non‑Patient – 60% Pushing or Pulling > 75 lbs Non‑Patient – 60% Reaching – 60% Repetitive Movement Foot/Leg – 0% Repetitive Movement Hand/Arm – 60% Running – 40% Sitting – 40% Squatting – 40% Standing – 60% Walking – 60% Audible Speech – 60% Hearing Acuity – 60% Smelling Acuity – 40% Taste Discrimination – 0% Depth Perception – 60% Distinguish Color – 60% Seeing - Far – 60% Seeing - Near – 60% Bio hazardous Waste – 40% Biological Hazards – Respiratory – 40% Biological Hazards – Skin or Ingestion – 40% Blood and/or Bodily Fluids – 40% Communicable Diseases and/or Pathogens – 40% Asbestos – 0% Cytotoxic Chemicals – 40% Dust – 40% Gas/Vapors/Fumes – 40% Hazardous Chemicals – 20% Hazardous Medication – 0% Latex – 60% Computer Monitor – 60% Domestic Animals – 40% Extreme Heat/Cold – 20% Fire Risk – 40% Hazardous Noise – 20% Heating Devices – 40% Hypoxia – 0% Laser/High Intensity Lights – 0% Magnetic Fields – 20% Moving Mechanical Parts – 60% Needles/Sharp Objects – 60% Potential Electric Shock – 20% Potential for Physical Assault – 20% Radiation – 20% Sudden Decompression During Flights – 0% Unprotected Heights – 0% Wet or Slippery Surfaces – 40% Shift Primarily for office workers – not eligible for shift differential. Disclaimer and Additional Information This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Equal Employment Opportunity Statement Memorial Healthcare System recruits, hires, and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Application Process Employment is subject to post‑offer, pre‑placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call View phone number on click.appcast.io (M‑F, 8 am‑5 pm) or email View email address on click.appcast.io. #J-18808-Ljbffr Memorial Healthcare System