Customer Service Representative

Job Description

Job Description

Style Crest is seeking a motivated and customer-focused Customer Service Representative to join our dynamic sales team in Fremont, Ohio. This role is responsible for supporting customers with their business needs, managing incoming and outgoing sales communications, processing orders, and contributing to overall business growth through excellent service and effective product recommendations. The ideal candidate will be proactive, detail-oriented, and possess strong communication skills to effectively manage assigned customer accounts and build long-term relationships.

Why Join Us? 

At our Style Crest, we believe in fostering a culture of growth, innovation, and partnership. We offer a collaborative work environment, competitive compensation, and opportunities for professional growth. Style Crest has a 50-year tradition of growth and innovation in the building products industry. Our organization has a commitment to the manufactured housing industry and the residential exterior market with an extensive product offering and a dedicated service platform that customers count on to support the success of their businesses.

Responsibilities

• Initiates outgoing communication to customers to sell designated products and inform customers of route cut-off information on a day-to-day basis in support of our sales programs and goals.
• Receives incoming telephone/ email inquiries from existing customers. 
• Informs customers of new products, programs and services and attempts to up sell or recommend substitutes.
• Listens to customer requests or complaints. Institutes the proper procedure to resolve these issues or to fulfill the customer requests.
• Maintains customer records and coordinates generated activity within the sales center. Accurately maintains sales reports, records and logs to ensure prompt and efficient handling of business.
• Communicates efforts with credit department to ensure that all orders are cleared and released.
• Develops and maintains positive relationships with internal and external customers. 
• Ability to key verbal/faxed orders.
• Reviews OS and open orders to ensure timely fulfillment.
• Works within established pricing guidelines.
• Communicates back orders to the customer.
• Works with Territory Sales Managers to maintain and grow existing business and informs sales of prospects/ sales leads.
• Communicates competitive information and product forecasting when applicable.
• Completes New Product Request forms when needed.
• Accurately answers customers questions regarding products & warranty.
• Other duties as assigned,

Requirements

• High School Diploma/GED required; Associate’s or Bachelor’s Degree preferred.
• Previous customer service, inside sales, or related experience preferred, ideally in the building product industry.
• Strong communication, problem-solving, and customer service skills.
• Detail-oriented with the ability to multi-task and manage time effectively.
• Proficient in data entry with high accuracy and speed.
• Comfortable learning new systems and products quickly; AS400 and MS Office experience preferred. Epicor, Prophet21 experience is a plus. 
• Professional demeanor with the ability to sell over the phone and work well in a team environment.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Vacation and Personal Time
• Short Term & Long Term Disability
• 401K with Company Match
• Paid holidays

Style Crest is committed to providing equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.

This is an on-site position located in Fremont, Ohio. Typical work hours are Monday through Friday, 8am to 5pm.