Dispatcher

Dispatcher

A highly reputable organization is seeking a Dispatcher to join their team. The role consists of various responsibilities including but not limited to overseeing and directing HVAC installation and service projects from initial concept through completion, managing a team of 1012 service technicians. This role combines project management, scheduling, purchasing, and people leadership with a strong emphasis on communication via phone and email. The Assistant Manager coordinates service tickets, ensures timely scheduling and follow-up with warranty partners, supports limited upselling to existing customers, and works closely with the executive team in a fast-paced, family-owned environment that offers growth, advancement, and exposure to high-volume residential construction.

Responsibilities

• Oversee and direct HVAC projects from conception to completion for production and custom homebuilders as well as the general public.
• Manage and supervise multiple tasks required to complete HVAC installation and service projects on time and within scope.
• Manage 1012 service technicians, including crew configurations, daily assignments, and overall performance.
• Coordinate and schedule HVAC installation and service work, ensuring efficient use of labor and resources.
• Receive service tickets from a third-party answering service, review hourly reports, and make outbound calls to schedule service appointments.
• Communicate scheduling details to warranty companies and other stakeholders, including through external home warranty platforms.
• Utilize internal and external software systems for scheduling, pricing, purchasing, project tracking, and completion reporting.
• Oversee HVAC design and installation processes, ensuring quality standards and adherence to project specifications.
• Serve as the primary communication link from project inception to the project team, ensuring the accurate flow of information.
• Communicate clearly and professionally with customers and all members of the organization via phone, email, text, and in person.
• Perform limited sales activities focused on upselling services and solutions to established customers rather than cold calling.
• Recruit, hire, train, develop, and, when necessary, terminate team members in alignment with company policies and project needs.
• Troubleshoot HVAC systems during installation and service to resolve issues and maintain project quality.
• Manage and purchase HVAC parts, materials, and equipment, coordinating their delivery to job sites, the warehouse, or the office.
• Complete accounting and bookkeeping tasks related to projects, including tracking costs and ensuring project profitability.
• Assist with and be cross-trained on administrative duties such as payroll processing and entering work orders.
• Handle customer service inquiries and issues, applying conflict and crisis management skills to resolve problems effectively.
• Plan projects with a strong focus on time management, resource allocation, and the ability to see the broader project "big picture."
• Work collaboratively with other employees, take direction from leadership, and contribute positively to a team-oriented environment.
• Perform physical indoor and outdoor activities related to HVAC work, including lifting and carrying materials as needed.
• Use and maintain hand tools, machines, and other equipment commonly used in HVAC work in a safe and effective manner.
• Follow oral and written instructions accurately and ensure that work is completed on your feet for extended periods when required.

Essential Skills

• At least 2 years of relevant experience in construction, trades, utilities, industrial environments, manufacturing processes, or general labor.
• Strong phone communication skills, with the ability to handle high volumes of outbound and inbound calls professionally.
• Demonstrated experience in project coordination or project management within construction or service-based environments.
• Proficiency with Microsoft Office, including Microsoft Excel, for scheduling, tracking, and reporting.
• Experience with scheduling and coordinating field service or construction projects.
• Ability to manage and lead a team of 1012 service technicians, including assigning work and monitoring performance.
• Competence in customer service, with the ability to communicate effectively via email, text, telephone, and in person.
• Ability to perform physical indoor and outdoor activities, including lifting and carrying materials, and working on your feet for extended periods.
• Knowledge of the operation and maintenance of hand tools, machines, and equipment used in HVAC work.
• Strong time management and project management skills, with the ability to plan and see the overall project "big picture."
• Ability to understand and follow oral and written instructions accurately and consistently.
• Ability to work cooperatively with other employees, take direction, and communicate effectively within a team environment.
• Willingness to be cross-trained on additional duties such as payroll and entering work orders.

Benefits

• Great benefits package
• Work life balance
• Stability and clear opportunities for growth into other areas of the dealership over time.

Interviews happening this week.

This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume along with your availability for a 10-minute phone call to View email address on click.appcast.io.

Work Environment

This role operates in a fast-paced, high-volume residential HVAC environment that supports both production and custom homebuilding projects, as well as service work for the general public. The Assistant Manager works across multiple settings, including the office, warehouse, and construction sites, and should be comfortable moving between these environments throughout the day. You will work closely with the executive team and alongside other service assistant managers in a relaxed, smaller, family-owned company culture that values collaboration, adaptability, and professional growth. The environment is informal yet professional, with a casual dress code that typically includes jeans, tennis shoes, and a collared shirt. The company is experiencing significant growth, breaking records for homes serviced and offering opportunities for advancement, annual performance-based raises, and increased responsibility as you gain knowledge and experience.

Job Type & Location

This is a Contract to Hire position based out of Aliquippa, PA.

Pay and Benefits

The pay range for this position is $24.00 - $32.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Aliquippa, PA.

Application Deadline

This position is anticipated to close on Sep 15, 2026.