Success Mentor, Big Brothers Big Sisters at the Y

We offer a comprehensive benefits package designed to support your well‑being and professional growth, including flexible schedules, competitive pay, generous paid time off, medical, dental, and vision benefits, dependent care FSA, employer contributions to a retirement fund, and career advancement opportunities. Position Summary Big Brothers Big Sisters at the Y seeks an entry‑level professional to support the academic and personal development of students in schools. The Success Mentor manages a caseload of students, builds meaningful relationships, collaborates with school staff, monitors attendance, provides guidance, and implements strategies to enhance engagement and success. Essential Functions Ensure high‑level proficiency in child safety, risk‑management policies, and procedures. Conduct parent/child enrollments and provide safety education and program orientation; assess and refer families for additional services. Meet established monthly and annual goals by accurately documenting and reporting interactions, progress, and attendance changes. Maintain accurate paperwork and data entry into the Matchforce system per agency standards, including completion of necessary surveys. Provide timely and comprehensive reports and recommendations for students based on consistent contact and assessment. Nurture and sustain the mentoring experience by building trust with students and families. Effectively coach and motivate students using mentoring techniques to improve attendance and engagement. Partner with teachers, counselors, administrators, and community organizations to provide support and guidance. Perform other duties as assigned. Qualifications Minimum high school diploma or equivalent. Prior mentoring or teaching experience preferred. Experience At least two years of work experience in human services or a related field. Experience working with both child and adult populations. Proficiency in Microsoft Office and Google Platform. Skills Excellent oral and written communication skills. Ability to understand and be patient with students’ challenges, interact well in multicultural environments, maintain confidentiality, collaborate with colleagues and school staff, manage time effectively, and focus on details. Problem‑solving ability, collecting meaningful data, identifying issues, drawing solid conclusions, and implementing solutions. Strong organizational skills and ability to manage multiple tasks. Proficiency in computer skills including Word, Outlook, and Excel. #J-18808-Ljbffr The Y in Central Maryland