Front End Team Member

Job Overview

Must be 16 years of age or older to be eligible for this position.

Responsibilities

• Provide friendly, welcoming service to every guest.
• Operate the cash register and accurately process customer orders and payments.
• Answer customer questions and make menu recommendations.
• Prepare bagel sandwiches according to recipes and quality standards.
• Toast bagels and prepare ingredients for sandwich production.
• Prepare espresso drinks, coffee beverages, smoothies, teas, and other menu items.
• Maintain beverage stations, condiment areas, and dining room cleanliness.
• Restock ingredients, cups, lids, supplies, and merchandise throughout the shift.
• Assist with opening and closing duties.
• Keep workstations clean, organized, and stocked.
• Follow food safety, sanitation, and company procedures.
• Assist with catering orders and large customer orders as needed.
• Work efficiently during busy rush periods while maintaining quality and accuracy.
• Support teammates and contribute to a positive team environment.

Skills

• Friendly, outgoing personality with strong customer service skills.
• Ability to communicate clearly and professionally with customers and team members.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and order accuracy.
• Basic cash handling and math skills.
• Ability to stay organized and work efficiently under pressure.
• Reliable attendance and punctuality.
• Ability to learn menu items, recipes, and beverage preparation procedures.
• Ability to stand for extended periods.
• Ability to lift up to 30 pounds.
• Food service, coffee shop, retail, or customer service experience is preferred but not required.

Benefits

• Competitive hourly pay plus tips.
• Flexible scheduling.
• Free employee uniforms.
• One free food item per shift.
• 50% discount on additional food purchases while working.
• 25% employee discount when off the clock.
• 25% Friends & Family discount.
• Paid sick time.
• 401(k) retirement plan with company match for eligible employees.
• Opportunities for advancement and cross-training.
• Fun, team-oriented work environment.
• Employee appreciation programs and team events.

Hiring Process

• Qualified candidates may be invited to participate in a paid working interview.
• The paid interview gives candidates the opportunity to experience the position firsthand while allowing Black Hills Bagels to evaluate skills, attitude, and team fit.
• Working interviews may include cashiering, sandwich preparation, beverage preparation, cleaning, stocking, and customer service duties.
• Successful completion of the paid interview may lead to an offer of employment.

At Black Hills Bagels, we're looking for positive, hardworking people who enjoy serving great food, making great coffee, and creating great experiences for our customers every day. 🥯☕😊