Desktop Support

Support SpecialistA staffing agency is seeking a qualified Support Specialist to support a large IT environment. The role focuses on endpoint management, Windows provisioning, and Microsoft Intune administration, working closely with onsite support teams to troubleshoot technical issues, manage hardware and software requests, and improve endpoint deployment processes.Key ResponsibilitiesSupport endpoint imaging, Windows device provisioning, and Microsoft Intune management, including re-provisioning PCs and re-enrolling devices into the organization tenant.Evaluate and fulfill hardware and software requests, troubleshoot technical issues, and manage escalations to ensure timely resolution.Install, configure, upgrade, and troubleshoot desktops, laptops, operating systems, and applications across a multi-platform environment.Collaborate with onsite IT teams on infrastructure projects, endpoint deployments, and technical improvements.Support a high-availability environment and contribute to process improvements for endpoint deployment and management.BenefitsHands-on experience with Microsoft Intune and large-scale Windows endpoint provisioning initiatives.Opportunity to play a key role in improving device management processes and supporting critical IT infrastructure.Work alongside experienced IT professionals and tackle a variety of technical challenges and projects.Build expertise across endpoint management, hardware configuration, troubleshooting, and enterprise IT support.QualificationsHands-on experience with Microsoft Intune, including endpoint management, device enrollment, and Windows provisioning.Strong background in endpoint imaging, PC configuration, hardware deployment, and troubleshooting.Experience supporting Windows operating systems, Microsoft Office, and enterprise desktop applications.Working knowledge of desktop and laptop hardware (for example, HP and Dell), including upgrades, diagnostics, and compatibility considerations.Understanding of networking fundamentals, including Ethernet, TCP/IP, and network troubleshooting.Strong analytical, organizational, and problem-solving skills with the ability to independently manage technical requests and escalations.Excellent communication and collaboration skills.Two-year degree in Computer Science or equivalent professional experience.