Access Specialist I - Patient Registration

Access Specialist I - Patient Registration

Join a dynamic healthcare team in the Pacific Northwest region as a Patient Access Specialist I, where your role is vital in delivering compassionate and efficient service to patients. This part-time position offers variable shifts, perfect for those seeking flexibility while making a meaningful impact.

Job Summary

As a Patient Access Specialist I, you will be the first point of contact for patients, ensuring accurate scheduling and registration for clinic and hospital services. Your responsibilities include verifying insurance and benefits, managing referrals and pre-authorizations, and handling point-of-service collections with professionalism and care.

Key Responsibilities

• Schedule and register patients using specialized software, maintaining data accuracy including patient identification and insurance details.
• Verify referrals and pre-authorizations for applicable services.
• Conduct registration interviews prior to initial visits.
• Collect patient financial responsibilities such as co-payments and co-insurances, and manage daily cash drawer operations.
• Operate multi-line phone systems to efficiently route and respond to calls.
• Respond to patient inquiries, ensuring comfort, dignity, and confidentiality throughout the intake process.
• Complete daily assignments, administrative tasks, and special projects as needed.

Education and Experience

• High School Diploma or equivalent required; Associate's Degree preferred.
• Healthcare experience is advantageous.
• Familiarity with medical terminology and healthcare revenue cycle is preferred.

Licenses and Certifications

• Basic Life Support (BLS) certification is encouraged.

Skills and Abilities

• Ability to thrive in a fast-paced environment while delivering exceptional customer service with a positive and professional demeanor.
• Proficiency in insurance verification processes using multiple online and telephone systems.
• Strong computer skills, including Microsoft Office and various office equipment.
• Excellent problem-solving, organizational, and prioritization skills.
• Calm and professional under pressure, adaptable to changing workloads and tasks.
• Effective written and verbal communication, with sensitivity to patients' emotional and social needs.
• Discretion in handling confidential information and maintaining accurate documentation.
• Team-oriented with a collaborative and respectful approach.

Work Environment and Benefits

This role offers a supportive work environment with opportunities for professional growth. Employees enjoy a comprehensive benefits package including medical, dental, vision, life insurance, retirement plans, tuition reimbursement, wellness programs, and more. The location provides access to beautiful natural surroundings with hiking, kayaking, fishing, and other outdoor activities typical of the Pacific Northwest region.