Veterinary Client Service Representative (CSR)

Veterinary Client Service Representative / Client Care Guide Clifton Hollow Animal Hospital — Poulsbo, WA Full-Time | $21–$25/hr DOE + 401(k) Match About the Role Clifton Hollow Animal Hospital is a privately owned small‑animal hospital in Poulsbo, Washington. We are looking for a Veterinary Client Service Representative who understands that the first voice a client hears can shape the entire visit. This is not “just a front desk” job. Our client service team helps families feel known, keeps communication moving, protects the medical team’s attention, and makes sure promises do not fall through the cracks. If you are warm, organized, steady under pressure, and serious about follow‑through, this may be a strong fit. Why This Role Is Different At Clifton Hollow, client communication is part of patient care. We are building a professional, respectful, non‑corporate hospital where standards matter and people are treated like people. What sets us apart: Privately owned and locally rooted. Predictable daytime schedule. Closed Sundays. No overnight ER shifts. Transparent pay range listed up front. 401(k) with employer match. Paid training and clear growth path. Supportive team culture with high standards. Compensation Pay is $21–$25 per hour, depending on veterinary CSR experience, communication skill, reliability, and ability to support clinic flow. Candidates with strong front‑office veterinary experience, excellent phone skills, and proven follow‑through will be considered toward the higher end of the range. Schedule & Work-Life Balance Full-time Day shifts Predictable schedule Closed Sundays No overnight shifts Limited Saturday rotation, discussed transparently during the interview process Benefits 401(k) with employer match. Paid holidays. Paid time off Employee pet‑care discounts. Paid training. CE support for client service, communication, and veterinary software development. Clear growth path toward senior CSR or lead responsibility. What You’ll Do Answer phones and client messages with warmth and clarity. Schedule appointments thoughtfully and efficiently. Gather key information for sick or urgent patient concerns. Route questions to doctors and technicians with complete context. Help clients understand estimates, deposits, and financial policies. Track callbacks, refills, records, and follow‑up tasks until complete. Maintain accurate client and patient records. Help anxious, grieving, frustrated, or cost‑concerned clients feel respected. Support a team culture built on accountability, kindness, and professionalism. What We’re Looking For Veterinary CSR experience is strongly preferred. Familiarity with veterinary medical terminology, practice‑management software, scheduling, estimates, and client communication is highly valued. You may thrive here if you Take pride in precision and organization. Have a warm, confident phone presence. Can stay composed during a full schedule. Communicate clearly and directly. Respect medical boundaries. Appreciate structure, accountability, and high standards Prefer a privately owned hospital over a corporate environment. Want stability and long‑term growth. About Clifton Hollow Animal Hospital Clifton Hollow Animal Hospital is a locally owned small‑animal hospital in Poulsbo. We are committed to high‑quality medicine, clear communication, a respectful workplace, and long‑term relationships with clients, patients, and team members. We are selective in hiring because we invest deeply in the people we bring onto our team. How to Apply Email your resume and a short introduction describing your veterinary CSR experience to: View email address on click.appcast.io Qualified applicants will be contacted for an interview. #J-18808-Ljbffr