Outreach Liaison

Community Outreach Liaison

At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women's health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

The Community Outreach Liaison represents Essen Health Care's Urgent Care Division by generating new business and strengthening referral sources. They are responsible for building and maintaining positive relationships with community agencies, nonprofits, organizations, employers, physicians and other providers of care who refer and/or could refer patients to our business.

Job Summary

The primary goal of the Community Outreach Liaison is to establish and generate referrals, generate awareness of our company and services, and anticipate, identify, and resolve service issues, while facilitating and improving internal/external communications.

• Liaison will also track and analyze existing referral patterns and reports trends to management. Supports the department by participating in various health fairs, seminars or educational events, or other projects, to enhance a positive image for the company.
• Candidate will be equally responsible for establishing a high level of customer service by facilitating referrals, providing information on new programs and services, and the introduction of new providers/services.
• Candidate will provide timely resolutions to issues that impact referral operations and will be charged to communicate outcomes in a timely fashion. Interacts with Executive Manager and other staff to relay referral source concerns, and recommend and/or assist in the resolution of problems or service issues.

Responsibilities

Conduct effective outreach and referral cultivation visits.

Effectively manage territories assigned

Coordinate meetings between key providers and staff to improve communication and relationships

Cultivate targeted referral sources to meet daily/monthly goals

Participate at Community/ Employer Health Fairs, community outreach events and

Educational presentations (churches/synagogues, etc.)

Maintain, update and refine our sales database for all offices, referring sources and

Staff/ office contacts.

Run timely reports to accurately track referral sources activity.

Assist Marketing Department with outreach related projects

Competencies Communication Proficiency

Work Environment Heavy travel throughout the community;

Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 5:00 p.m.

Travel Heavy travel is expected for this position

Qualifications

Required Education and Experience Qualifications & Skills

Track record of exceeding activity and sales goals preferred.

Healthcare background a plus.

Problem solving and customer service skills required.

Must be highly professional in appearance, tone and delivery and an effective communicator.

Dedicated to follow-thru and results.

Flexibility as it relates to schedule, responsibilities and priorities

Knowledge of healthcare and direct marketing to community agencies and/or physicians preferable.

Sales/marketing specific background or education with focus on consultative selling.

The ability to interact with, support, and positively influence the behavior and activities of referral sources, superiors and staff/co-employees.

Must be an exceptional listener, with the proven ability to problem-solve to issues discussed.

Strong organizational and speaking/presenting skills.

The ability to work independently and in a group setting, high integrity, reasoned and thoughtful judgment, a sense of urgency and analytical and intuitive skills.

Knowledge of preparing, and interpreting spreadsheets and reports, and data analysis.

Proficiency in Word, Excel, and Power Point.

Equal Opportunity Employer

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Essen Healthcare is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically-diverse population.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.