OPERATIONS AND SERVICE LEAD

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

JAX FISH HOUSE & OYSTER BAR

Operations & Service Lead

Jax Fish House & Oyster Bar is seeking a talented, driven, and hospitality-obsessed service professional to join our team as an Operations & Service Lead.

This is not a traditional management role....this one is a "leadership position in motion"

As part of our evolving leadership structure, we are building a team of leaders who own the floor, drive the guest experience, and develop the people around them in real time. The Operations & Service Lead is a critical piece of that vision working in concert with the GM and Chef, this individual is an on-the-floor operator, coach, and standard bearer responsible for bringing our service culture to life every shift. This role is an ideal next step for a Lead Server, Beverage Lead, or high-performing restaurant professional ready to step into leadership and accelerate their path forward. Its designed this way and is the path we've defined to create long term roles with limitless potential!

If you are looking for a position that simply fills hours, this is not it. ....If you are looking for a role that builds you into a leader with real range, real ownership, and real opportunity,....youre in the right place. LETS GO!!!

WHAT THIS ROLE IS BUILT TO DO

You are the conductor of the dining room....balancing energy, flow, precision, and hospitality in real time.
You lead service....and standards... You coach in the moment. You solve problems before they spread. You elevate the performance of every position in the building; hosts, servers, bartenders, expos by being present, aware, and engaged. You direct and elevate the team's performance with focus on the ultimate goal of creating indelible and connected guest experiences.

This is not a sideline gig.... You gotta own the floor!! ......And in doing so, you build the exact skill set required to move into higher levels of leadership within the BRF family!

CORE RESPONSIBILITIES

Service Leadership & Floor Execution

• Lead front-of-house service each shift to ensure smooth, high-quality, and genuinely hospitable execution
• Direct floor flow, section balance, table turns, and Open Table pacing in real time
• Maintain uncompromising standards for hospitality, cleanliness, accuracy, and professionalism
• Communicate clearly and constantly with kitchen and bar to keep service aligned and proactive
• Step in immediately to resolve guest concerns with sound judgment and confidence

In-Shift Coaching & Team Development

• Coach servers, bartenders, hosts, and support staff in real time to elevate performance
• Reinforce service procedures, menu mastery, and BRF guest engagement standards
• Actively teach through presence ......every shift is a training shift !!!
• Model calm, confident, connected leadership under pressure

Operational Ownership

• Deploy the team based on volume, pacing, and guest needs
• Monitor and ensure excellence in opening, shift change and service ops and of course, top level closing execution
• Drive accountability around side work, pre shift readiness, and delegation and support of shift responsibilities and initiatives
• Support full operational follow-through...nothing gets left behind...we are all about intensity, focus and attention to detail!

Systems Thinking & Continuous Improvement

• Identify breakdowns in service, communication, or execution
• Bring forward solutions that improve systems, clarity, and consistency
• Support the evolution of service standards through observation and action
• Use established communication systems (pre-shift, 1:1 meetings with GM, weekly leadership meetings, etc.) to effectively communicate with and execute the initiatives of the greater leadership team

Team Coverage & Flexibility

• Maintain a schedule of five shifts per week
• Regularly execute opening and closing leadership shifts

WHO YOU ARE

• A natural 360 degree host who thrives in a high-energy dining room
• A teacher at heart....you take pride in developing others ..for real!
• Calm under pressure, sharp in decision-making, and always present
• Obsessed with the details that create great guest experiences
• Energized by accountability, structure, and high standards
• Hungry to grow, stretch, and take on more responsibility over time

You dont wait for direction.....you see it, own it, and RALLY!

ABOUT JAX

Jax brings the coast to the coast-less. Inspired by the timeless fish houses of the East, West, and Gulf shorelines, we create incredible memories and share exceptional food and drink with our communities.

We are a neighborhood seafood bar with a pulse...oysters cracking, drinks shaking, the line humming, and a dining room full of life. Its a place where hospitality is felt, not scripted... If you wanna be part of something ALIVE ...this is it.

WHAT YOU CAN EXPECT AND PLAN FOR

• Full-time leadership position (40 hours/week)
• Integral member of the leadership team
• Estimated total compensation: $90,000+

Benefits Include:

• Sick Pay
• 2 Weeks Vacation
• Medical, Dental & Vision Insurance
• Life and AD&D Insurance
• Company-Sponsored 401k
• Long-Term Disability Insurance
• Employee Assistance Program
• Big Red F Dining Discount
• Annual Education & R&D Budget

THE PATH FORWARD

This role is intentionally designed as a gateway into senior leadership within Big Red F. You will not be waiting on opportunity here, you will be building it shift by shift.

You will learn how to / be supported to:

• Lead teams in real time under pressure
• Drive guest experience at a high level
• Coach, develop, and hold others accountable
• Operate with awareness of both people and performance

Those who excel in this role dont stay in it long.

They move ...WHY? BECAUSE This is not just a job...This is a launchpad! Into GM roles. Into broader leadership across the company. This is our plan...now...MAKE IT YOURS!

What we expect:

Our leaders exude natural leadership skills and professionalism, managing our team and business with compassion and smarts...

• A magnetic HOSPITALITARIAN approach to guests and staff alike - capable of delivering the extraordinary
• Ensure that all food and products are consistently prepared and served according to the Companys standards.
• Extensive Wine, Beer, Spirits, Cocktail KNOWLEDGE and the skills to TEACH
• Extensive Food KNOWLEDGE - service, preparation, regional and international cuisines, food and beverage pairing
• Achieve Company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
• Minimum 2 years of leadership/supervisory duty in a full service restaurant setting
• Minimum 2 years of server, bartender, service captain experience in a full service dining and/or casual upscale restaurant setting
• Working knowledge of POS/Toast, Scheduling Software, Excel (spreadsheets), Google Suite and electronic order entry
• ServSafe & TIPS Certified (we will train you!)
• Ability to handle the physical requirements of a restaurant leadership position which includes bending, reaching, standing for long periods of time and carrying and lifting heavy and really hot stuff!
• Must be available to work nights, weekends and holidays
• Integrity, intelligence, honesty and a willingness to learn, dig in, and be world famous.

Equal Opportunity Employer:
Your sexual, religious and political preferences are of no concern to us. Your humanity, kindness and ability to do your job better than anyone on the planet is what we are concerned with.

Who we are: We are a collective of locally owned and fiercely independent restaurants and bars rooted in Boulder, Colorado.

Our Mission: We Serve Delicious and Memorable Hospitality - OUR HOSPITALITY IS EVERYTHING WE DO

Our Values: We are committed to the happiness of our guests, the success of our team, and the connection to our communities.

Our Purpose: We are dedicated to creating outstanding memories and experiences for our guests around eating and drinking.