Representative - Admissions Services

Primary City/State: Various Locations – Phoenix, AZ Category: Patient Services Shift: Night Department: Network MG Reg/Sched Float Pool 6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience. Required 1 year experience at a medical office or other hospital/ nursing home facility. Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area. We’re delivering a healthcare experience that simply feels better through: Nine acute-care hospitals Over 200 primary, specialty and urgent care centers More than 17,000 team members and 4,000 medical staff Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career. Responsibilities: Admits clients to the hospital, collecting information and deposits, completing forms and obtaining signatures, scanning ID cards/documents, updating ADT systems, and ensuring all patients are efficiently and accurately registered, prioritizing patients during periods of high volume. Greets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and HonorHealth confidentiality standards; ensures a positive patient experience by addressing patient questions and concerns in an empathetic and professional manner; processes pre-registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial and medical information in accordance to revenue cycle criteria; obtains required signatures on all medical, financial and compliance documents; prepares supportive paperwork, including patient identification band to assure accurate patient identification in accordance with Red Rule Policies; scans all appropriate documents into the electronic medical and financial record, including patient identification, insurance cards, patient advanced directives, Conditions of Admissions, Financial Agreements, physician orders/scripts and any other pertinent paperwork; responsible for adhering to all third-party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans; verifies insurance eligibility and coverage and executes appropriate insurance notification procedures; obtains prior authorization in order to avoid non-compliance, denials and/or penalties to the patient, hospital and physician(s); initiates notifications to insurers as required; checks for medical necessity and follows appropriate procedures depending on results; keeps supervisor and/or lead informed of all unique situations and problem accounts; requests and accepts payments for balances due on accounts upon admission or at the time of discharge, including patient co-payment, deductible, and co-insurance responsibilities and pre-payments for uninsured or underinsured patients; collaborates within the multidisciplinary health care team to facilitate and ensure patient satisfaction and maximization of reimbursement; helps with department training when needed. Education High School Diploma or GED Experience 6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience. Required 1 year experience at a medical office or other hospital/nursing home facility. IMPORTANT: HonorHealth is committed to providing an excellent candidate experience for candidates interested in our job opportunities. We also care about the online safety of our job seekers. Please note the following: HonorHealth employee emails come from HonorHealth (i.e. View email address on click.appcast.io) not a generic email address, such as gmail or yahoo. If you are suspicious of a job posting, or if you receive any email from an HonorHealth employee that you believe to be fictitious, please contact us View email address on click.appcast.io. HonorHealth does not use Google Hangouts to conduct interviews or conversations. HonorHealth will not ask you to provide any personal information (i.e. drivers license, bank account, credit card information, passwords, social security number) outside of our Applicant Tracking Software before a job offer is extended. If you believe that HonorHealth has violated your civil rights or believe you have experienced discrimination, please obtain information on your rights to file a complaint. For more information, please contact us. #J-18808-Ljbffr