Systems & Network Support Assistant

We are looking for a Systems & Network Support Assistant to help maintain stable, secure technology operations for an organization based in Baton Rouge, Louisiana. This Long-term Contract position is ideal for someone who enjoys hands-on support across desktop, server, and network environments while working closely with IT team members to keep infrastructure performing reliably. The role focuses on troubleshooting Microsoft-based systems, assisting with user access and directory services, and contributing to the overall health of core technology platforms.Responsibilities:• Deliver day-to-day technical support for Windows workstations, servers, and connected network resources to resolve issues efficiently and minimize downtime.• Assist with administering Active Directory tasks such as user account maintenance, access updates, and basic group policy support.• Monitor system and network performance, identify operational concerns, and escalate or address problems before they affect business users.• Support the setup, configuration, and maintenance of Microsoft Windows Server and Windows 10 environments across the organization.• Work alongside the IT Network Administrator and Security Specialist to strengthen system reliability, user support, and infrastructure security practices.• Help deploy, troubleshoot, and maintain hardware and platform technologies, including Dell devices and Citrix-based solutions where needed.• Document support activities, recurring issues, and technical resolutions to improve service continuity and future troubleshooting efforts.