Assistant Store Manager, Turnstyles

Position Summary Successfully promote and support the mission of Catholic Charities of Northeast Kansas as guided by the Catholic Social Teachings. Provide oversight of all aspects of the sales floor, including quality control of all products; inventory control; handling customer issues/needs and managing staff and volunteers (i.e., a court ordered community service, school service hour volunteers, and our regular volunteers) to achieve program and revenue objectives. The Assistant Store Manager will support the Store Manager in generating sales and profitability through merchandising, inventory and expense control, staff and volunteer management, and managing operating costs. CCNEK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Essential Functions Under the guidance of the Store Manager the Assistant Manager is responsible for store P&L results and regularly review, analyze and adjust store operations accordingly. Regularly communicate daily expectations and production goals to drive results. Ensure that each customer receives superior service. Partner with Store Manager to create schedules that support the needs and smooth running of the store. Accountable for the timely opening and closing of the store, including the daily close-out of cash registers and daily deposits. Act as lead for tour groups and ensure appropriate staffing/coverage in the store while leading these tours. Ensure all staff and volunteers are oriented to CCNEK and TurnStyles; accountable for the training, orientation, and supervision of court-ordered community service volunteers, school service hour volunteers, and regular volunteers working in the store. Ensure appropriate merchandise quality, stock levels and presentations on the sales floor. Keep the sales floor area and all work areas clean and safe for customers, staff, and volunteers. Evaluates and provides guidance regarding the customer, volunteer, staff, or community partner issues or concerns that may arise. Oversee the implementation of special sales events, set up and break down according to marketing guidelines and budgeting for the store. Evaluate staff and volunteer performance and give coaching and feedback where necessary to improve productivity. Participate in the recruitment, hiring, and development of high performing team members. Take new hires through the onboarding and training process ensuring they are prepared to handle the tasks associated with their role. Ensure coordination/collaboration with other TurnStyles store operations and CCNEK departments and programs. Volunteer in agency programs (outside of TurnStyles) to increase knowledge about all programs/services offered by the agency, which will enhance the ability for coordination and collaboration across the agency. Support agency policies, goals and objectives by establishing aligned performance goals within TurnStyles. Facilitate appropriate communication sharing identified needs and potential solutions. Promote self-development and professionalism. Perform the duties of the Store Manager in their absence. Assist the Store Manager with other duties as assigned. Minimum Position Requirements Demonstrate a passion for the mission of Catholic Charities. Must be willing to perform by the agency’s values: love, patience, kindness, faithfulness, self‑control, and joy. Catholic Charities promotes a diverse workforce. Employees are not required to be Catholic, however, employees of Catholic Charities of Northeast Kansas must understand that they are a visible representative of the Archdiocesan Church and as such will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Kansas City in Kansas or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration, or writing including the use of social media or other digital technologies. Must complete VIRTUS training, background screening, drug testing, and any ongoing training as required. High school education or equivalent GED required; Associate’s or Bachelor’s degree preferred. Two years of retail or thrift store management experience is required; proven organizational and communication skills a must; solid knowledge of retail/thrift store operations. A minimum of one-year prior experience supervising staff and volunteers is required. Proficient computer knowledge and prior experience using point-of-sale (POS) systems. Must be able to process information and merchandise through the POS/computer/cash register system; ability to generate reports, analyze and report data. Proficient with other computer/software including payroll processing, Word, Outlook, and Excel. Must be good at multi-tasking and managing projects, staff, and volunteers. Must be able to communicate in a clear, concise and understandable manner with all customers and associates. Must be able to accurately count money and make bank deposits as needed. Must be available Monday through Saturday from 8:00 am to 8:00 pm (store hours 9:00 am to 7:00 pm) in order to complete all work associated with this position, including the timely opening of the store when scheduled and/or the completion of all closing tasks when scheduled. Must be able to work extended store hours (i.e., before 9:00 am or after 7:00 pm), if there is an occasion to do so. Must be available to work in all TurnStyles store locations. Must have the ability to bend and lift 25 pounds without assistance. Must be trained in all areas of store operations to help support other areas of the store as needed. Must have a valid driver’s license (driving between store locations) and pass the pre-employment screening process. Physical Requirements Will be required to lift up to 25 pounds on a repeated basis; able to stand for long periods of time; may also be required to stoop, kneel, crouch or crawl. Must be able to stand and exert well‑paced mobility for up to 9 hours in length. Must have the ability to bend, squat, and stretch to fulfill tasks. #J-18808-Ljbffr Catholic Charities of Northeast Kansas