Customer Focused Team Director

Req ID: 132579

Region: Americas

Country: USA

State/Province: Texas

City: Fort Worth

Summary

Reporting directly to the Site General Manager, the Customer Focused Team (CFT) Director holds total strategic, operational, and financial oversight for a complex customer business unit within the Fort Worth, TX facility.

This leadership role is responsible for driving the total end-to-end operational execution, revenue expansion, and commercial health of the customer’s business. Serving as the primary contact, the Director leads a cross-functional organization spanning Program Management, Supply Chain Management, Process Engineering, Quality, and Manufacturing Operations. By embedding the Celestica Operating System, Lean frameworks, and advanced engineering alignment, the CFT Director optimizes P&L performance (ROIC, A/R, margin expansion), drives continuous improvement, and ensures long-term customer value and loyalty.

The CFT Director is a high-impact operational leader, commercially savvy executive, and organizational change agent. The ideal candidate combines executive presence and P&L governance with deep mastery of complex electronics manufacturing ecosystems, end-to-end supply chain strategies, and cross-functional leadership. A master of matrix management, this individual excels at building high-performing leadership teams, navigating high-stakes customer negotiations, scaling Lean principles across extended value streams, and translating corporate vision into multi-site operational success.

Reports to: ▪ Site General Manager (Solid line);

▪ Global Customer Unit GM / Leadership (Dotted line)

Direct & Indirect Reports: ▪ Cross-functional CFT Managers (Program Managers, SCM/Purchasing Leads, Engineering Managers, Quality Managers) and Operations Managers

Key Relationships: ▪ Regional Operations Directors, Business Development & Sales Executives, Global Operations Engineering, Customer C-Suite/Executive Teams, and

Regional CI Leaders

Detailed Description

The Customer Focused Team functions as a dedicated business unit within the site, leading cross functional teams across program management, supply chain, engineering, quality, and manufacturing operations to deliver total end-to-end execution, financial performance, and strategic account growth for specific customer accounts. Primary responsibilities include:

• Executive Account & Strategic Growth: Serves as the primary site executive and senior contact for the customer, managing strategic alignment, driving customer loyalty, and partnering with Business Development to capture new business opportunities.

• Cross-Functional Operational Leadership: Directs a matrixed organization comprising Program Management, Supply Chain Management (Planning & Purchasing), Engineering, Quality, and direct Manufacturing Operations to ensure seamless operational execution.

• Financial Performance & P&L Oversight: Holds full accountability for the CFT budget, financial forecasting, and P&L performance, ensuring pricing, service billings, Accounts Receivable (A/R), and Return on Invested Capital (ROIC) meet contractual targets.

• Operational Excellence & Metric Governance: Establishes operational priorities, governs business execution through Monthly Operational Reviews (MOR) and SQDCIP metrics, and leads rapid systemic action plans to resolve out-of-target conditions.

• Continuous Improvement & Digital Transformation: Champions the Celestica Operating System, Lean, and Six Sigma methodologies across the extended supply chain, sponsoring cost productivity roadmaps, layout optimizations, and MES/automation integration.

• Talent Development & Mentorship: Selects, coaches, and evaluates department managers and staff, driving performance management, succession planning, and employee engagement across the CFT.

Knowledge/Skills/Competencies

• Production & Ecosystem Knowledge: Deep knowledge of electronics manufacturing processes, technologies, equipment, and complex assembly workflows (e.g., SMT, ICT, mechanical assembly, functional test, and NPI environments).

• Business & Financial Acumen: Comprehensive understanding of the business unit and how operational decisions impact customer satisfaction, product quality, inventory turns, on-time delivery, and unit financial performance (P&L, ROIC, A/R).

• Resource & Project Management: Proven ability to coordinate cross-functional resources to achieve operational, supply chain, quality, and financial targets using project management methodologies.

• Celestica Leadership Competencies: Highly developed mastery in core Celestica Leadership Attributes: Grow Talent, Drive Decisions, Build Partnerships, Develop Strategies, and Value Customers.

• Communication & Change Leadership: Outstanding verbal, written, and presentation skills with an ability to communicate effectively with executive customer leadership and internal stakeholders. Proven track record leading, mentoring, and motivating matrixed teams in a fast paced environment.

• Strategic Partnership: Demonstrated ability to contribute to the strategic development of long term customer relationships and business expansion.

• Lean Transformation: Extensive hands-on experience in World Class Manufacturing, Lean implementation, Value Stream Mapping, and DMAIC/PDCA problem-solving frameworks.

• Inter-Site Collaboration: Strong ability to lead inter-site and multi-disciplinary teams to execute strategic business and improvement objectives.

Physical Demands

• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.

• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.

• Occasional overnight travel is required.

• Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

• Tenure: 11 to 14+ years of relevant leadership experience within complex technology or electronics contract manufacturing environments.

• Functional Depth: Minimum of two (2) years in Program Management combined with at least two (2) years leading Operations, Engineering, Supply Chain, or Finance functions.

Typical Education

• Education: Bachelor’s degree in Engineering (Industrial, Electrical, Mechanical), Supply Chain, Business Administration, or related operational field required. Master’s degree or MBA strongly preferred.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. #HPS-NA

Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

Celestica is an E-Verify employer.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.