Bell Person (Ground Control)

Job Description

Job Description

Bell Attendants are responsible for assisting guests with luggage, meeting and greeting guests upon arrival and departure, aiding the Front Desk, as well as providing lobby doors coverage.

Major Duties & Responsibilities:

• Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests.
• Escorting guests to their rooms and explaining the room facilities upon arrival.
• Retrieve and deliver luggage and packages to guests and to undertake various other requests in order to ensure their comfort.
• Help guests change or move to other cabins if need arises.
• Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
• Aid guests in meeting transportation needs to various destinations via taxi or other ground transportation.
• Escort and introduce arriving guests or visitors to the valet if onsite parking is needed.
• Maintain ongoing rapport with guests as they enter in/out of the hotel.
• Assist with keeping lobby area and front drive clean and orderly.
• Ensure that luggage has been stored safely according to prescribed procedures.
• Be fully aware of what functions are going on in the hotel and hours of operations for Food & Beverage outlets.
• Provide and assist guests with general services and information that enhances the YOTEL guest experience.
• Attend daily pre-shift meetings and monthly department meetings.
• Demonstrate self-confidence, energy and enthusiasm at all times.
• Extend professionalism and courtesy to crew members and guests at all times.
• Other duties as required.
• Flexible schedule allowing for the ability to work all shifts including: mornings, evenings, overnights, holidays, and weekends.