Senior Staff, Market Research & Consumer Insights San Francisco, CA

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. At GoFundMe, our mission is simple: Help people help each other. Every day, millions of people come to GoFundMe to support loved ones, strengthen communities and make an impact for the causes they care about. Together, we've helped raise billions of dollars through the generosity of people around the world. As we continue to grow, we're focused on shaping the future of helping, making it easier for people to give, ask and rally around one another in meaningful ways. To do that, we need a deep understanding of the people we serve, the cultural shifts shaping their behavior and the opportunities that lie ahead. Join us! The GoFundMe team is looking for a Senior Staff, Market Research & Consumer Insights leader to help GoFundMe better understand the people, audiences and cultural trends shaping the future of helping. This role will lead the market and consumer insights strategy that informs how we build our brand, reach new audiences, strengthen customer engagement, and identify opportunities for long-term growth. You'll uncover the motivations, behaviors, and emerging trends that influence participation, translate those insights into actionable recommendations, and help shape strategic decisions across Marketing, Product, Growth and Executive Leadership. The ideal candidate is equal parts researcher, strategist, and storyteller, someone who is endlessly curious about people, deeply connected to culture, and passionate about turning insights into action. If you're excited by the opportunity to define what's next for one of the world's most recognized platforms for generosity, we'd love to meet you. Candidates considered for this role will be located in the San Francisco, Bay Area. There will be an in‑office requirement of 2-3x a week. The Job: Lead Market & Audience Insights Define and execute GoFundMe's market research and consumer insights strategy. Develop a deep understanding of current and future audiences, including fundraisers, donors, nonprofits, supporters, and emerging generations. Build the research roadmap that informs brand, marketing, growth, and business strategy. Partner with leadership to identify critical questions about audiences, markets, and future growth opportunities. Own Audience Understanding & Segmentation Lead audience segmentation, persona development and behavioral research initiatives. Uncover the motivations, needs, barriers and attitudes that drive participation. Identify high‑potential audiences and opportunities for growth. Build shared frameworks that help teams better understand who we serve and how to reach them. Drive Brand & Cultural Insights Lead brand tracking, awareness, consideration, perception, and reputation research. Identify shifts in culture, consumer expectations, media consumption, and helping behaviors. Provide insights that strengthen GoFundMe's relevance, trust and emotional connection with audiences. Help shape brand strategy through a deep understanding of people and culture. Monitor trends across fundraising, philanthropy, nonprofits, marketplaces, social platforms, and adjacent categories. Identify emerging opportunities, risks, and shifts in consumer behavior. Develop competitive intelligence that informs strategic planning and investment decisions. Help define where the category is going and how GoFundMe can lead it. Win the Next Generation of Supporters Build a deep understanding of Millennial and Gen Z audiences. Track emerging cultural, social, and digital trends shaping participation and generosity. Identify future growth opportunities and evolving audience needs. Help ensure GoFundMe remains relevant to the next generation of supporters. Turn Insights Into Action Translate research into compelling stories, strategic recommendations, and actionable frameworks. Partner with Marketing, Communications, Growth, Product Marketing, and Executive Leadership to inform decision-making. Ensure insights are accessible, actionable, and embedded across the organization. Help teams make better decisions about audiences, positioning, messaging, and growth opportunities. What Success Looks Like Clear audience segmentation and persona frameworks used across Marketing. Strong understanding of cultural trends and emerging consumer behaviors. Brand and audience insights that directly influence strategy and investment decisions. Improved targeting, positioning, and campaign effectiveness. Strong competitive and category intelligence. Executive confidence in audience and market decision-making. What you’ll bring: 8–12+ years in market research, consumer insights, audience strategy, brand strategy, cultural insights, or related disciplines. Expertise in segmentation, persona development, brand tracking, audience research, and trend analysis. Strong qualitative and quantitative research skills. Experience translating consumer insights into business and marketing strategy. Exceptional storytelling and executive communication skills. Passion for understanding people, culture, and what motivates participation. Why you’ll love it here Make an Impact : Be part of a mission‑driven organization making a positive difference in millions of lives every year. Innovative Environment : Work with a diverse, passionate, and talented team in a fast‑paced, forward‑thinking atmosphere. Collaborative Team : Join a fun and collaborative team that works hard and celebrates success together. Competitive Benefits : Enjoy competitive pay and comprehensive healthcare benefits. Holistic Support : Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time‑off policies, and mental health and wellness resources to support your overall well‑being. Growth Opportunities : Participate in learning, development, and recognition programs to help you thrive and grow. Commitment to DEI : Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. Community Engagement : Make a difference through our volunteering program. We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The annual U.S. salary range for this full‑time position is $223,000 - $335,000,The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please fill out this accommodation form . Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with GoFundMe.org , an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report . 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