Chief Engineer

United States

No Clearance Needed

Fully remote

Information Technology

Overview

We are seeking a Chief Engineer / Engineering Manager to lead the technical direction, delivery, and ongoing improvement of enterprise ServiceNow solutions. This role combines hands-on platform expertise with engineering leadership, team mentorship, solution governance, and stakeholder collaboration.

The successful candidate will guide the development of custom applications, platform configurations, Service Portal experiences, reporting solutions, automation, and data-management processes. The role requires a technically strong leader who can establish development standards, support engineering teams, resolve complex platform issues, and ensure ServiceNow solutions align with organizational objectives.

This position is well suited for an experienced remote engineering professional with a background in ServiceNow development, IT service management, Agile delivery, and cross-functional technical leadership.

Responsibilities

• Establish the technical vision, architecture, and engineering standards for the ServiceNow platform.

• Lead the design, development, configuration, testing, deployment, and maintenance of ServiceNow applications and services.

• Provide technical direction for platform components such as Business Rules, Client Scripts, ACLs, UI Policies, workflows, integrations, and data structures.

• Oversee the creation and maintenance of custom ServiceNow applications, Service Portal pages, widgets, reports, and dashboards.

• Guide engineering teams in translating business requirements, user stories, and operational needs into scalable technical solutions.

• Review proposed designs, configurations, and code to promote maintainability, security, performance, and platform alignment.

• Lead troubleshooting and root-cause analysis for complex application, data, integration, and performance issues.

• Establish development, testing, release-management, documentation, and change-control practices.

• Coordinate platform upgrades, releases, enhancements, and production deployments across technical and business teams.

• Promote the use of automated testing and quality-assurance practices, including ServiceNow Automated Test Framework capabilities.

• Monitor platform health, data quality, security controls, compliance requirements, and overall operational performance.

• Manage technical priorities, delivery schedules, risks, dependencies, and resource requirements across multiple initiatives.

• Mentor, coach, and provide technical guidance to developers, administrators, engineers, and support personnel.

• Facilitate collaboration among engineering, product, security, infrastructure, operations, and business stakeholders.

• Participate in Agile planning, Scrum ceremonies, backlog refinement, technical reviews, and delivery retrospectives.

• Define and communicate engineering decisions, technical roadmaps, standards, and modernization opportunities.

• Support end users and internal teams by improving platform usability, documentation, processes, and knowledge resources.

• Promote ITIL-aligned practices and a customer-focused approach to platform engineering and service delivery.

• Encourage continuous improvement, creative problem-solving, and consistent execution within a distributed or remote organization.

Qualifications

Bachelor's with 12+ years (or commensurate experience)

Required Skills and Experience

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; an advanced degree is preferred.

• Significant experience developing, configuring, and supporting ServiceNow solutions in an enterprise environment.

• Demonstrated experience providing technical leadership for ServiceNow development, administration, or platform-engineering teams.

• Strong knowledge of ServiceNow application development, including scripting, configuration, security, data management, and user experience capabilities.

• Experience with Business Rules, Client Scripts, ACLs, UI Policies, workflows, reporting, dashboards, Service Portal, and custom applications.

• Experience establishing or improving software-development life-cycle processes, coding standards, technical documentation, testing practices, and release procedures.

• Experience leading platform upgrades, deployments, operational support, and production issue resolution.

• Familiarity with Automated Test Framework, quality assurance, regression testing, and defect-management practices.

• Working knowledge of JavaScript, HTML, CSS, XML, SQL, and related web technologies.

• Strong understanding of ITIL principles and enterprise service-management processes.

• Ability to evaluate technical alternatives, make sound engineering decisions, and communicate tradeoffs to technical and nontechnical audiences.

• Experience mentoring engineers and coordinating work across multiple teams or projects.

• Proven ability to manage competing priorities, resolve conflicts, and deliver results under time and schedule constraints.

• Strong diagnostic, analytical, decision-making, and problem-solving skills.

• Excellent communication, collaboration, and stakeholder-management abilities.

• Ability to work independently and effectively lead distributed teams in a remote environment.

• ServiceNow Certified System Administrator certification is preferred.

• ServiceNow Certified Application Developer certification is preferred.

• Experience supporting government, financial, education, or other highly regulated enterprise environments is a plus.

• Familiarity with Microsoft Office and collaborative documentation or knowledge-management platforms is preferred.

Posted Salary Range

USD $160,000.00 - USD $180,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team

• Camera must be on

• A valid photo ID must be presented during each interview

• During the Hiring Process

• Enhanced Biometrics ID verification screening

• Background check, to include:

• Criminal history (past 7 years)

• Verification of your highest level of education

• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)

• Corporate Discounts

• Learning & Development platform, to include certification preparation content

• Training, Education and Certification Assistance*

• Referral Bonus Program

• Internal Mobility Program

• Pet Insurance

• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.