Program Manager

Category (For Job Seekers)Program Mgmt/Customer ServiceLocation13821 - ESGS 1382 El Paso TX USA - El Paso, TX 79936 US (Primary)Job DescriptionProgram ManagerJob Purpose:Oversee multiple related projects, new product introductions, and supply chain operations to meet cost, schedule, and quality goalsNature of Duties:Manage the development and implementation process of the customer’s products and services involving departmental teams focused on the delivery of new or existing products.Serves as liaison between the company and the customer throughout the business relationship.Ensures customer satisfaction by managing the details of overall project schedules, budgets, deliverables and performance.Visit customer’s sites as needed to develop relationships and manage programs.Research accounts daily to inform customer on the status of their product. Be prepared for questions that the customer may have and supply them with every option available.Manage the processes of loading incoming customer orders, payment invoicing, and revenue recognition.Plan and direct schedules/forecasts. Maintain accurate backlog by customer or product.Perform a wide variety of tasks related to the support of customers’ requirements and solving problems while maintaining profitability and cost savings.Interface frequently with Operations to assist in improving processes, performance, and cost savings.Monitor the programs from purchase order initiation through delivery, ensuring completion on schedule and within budget constraints.Assist with review and management of P&L by program, including analysis of results and submitting forecasts.Staff Management: Hire, train, supervise, and support employees.Education and Experience:Bachelor Degree in Business or Finance or equivalent experience.At least 5 years proven experience in a Program Management position. Experience in Customer Fulfillment, Electronics Manufacturing, and New Product Introduction.Able to build effective professional relationships with suppliers and internal departments.Proven track record of negotiating contracts and prices.Working knowledge of import and customs procedures.Excellent computer skills, including proficiency with MS Office.Oracle experience is desired.Able to manage multiple projects/tasks simultaneously while staying on target to reach expected goals.Excellent written, verbal, presentation and organizational skills.Self motivated and proactive leader with ability to mentor and motivate team.