Community Ambassador

Community Ambassador

Join the City of Richmond as a Community Ambassador and make a real difference in our city! In this dynamic role, you'll help keep Richmond beautiful, support community events, and connect directly with residents and visitors. From assisting at City celebrations to providing helpful information and maintaining safe, welcoming spaces, you'll be a vital part of enhancing the Richmond experience. If you're passionate about serving the community, enjoy working outdoors, and thrive on teamwork, this is your opportunity to shine! The Community Ambassador is a part-time hourly position that supports City beautification efforts, public engagement, and event operations. This role performs basic cleaning to assist in the beautification of the City and its facilities. This position also supports City events by assisting with setup and breakdown, monitoring facilities, and ensuring public spaces are prepared for scheduled activities. In addition, the Community Ambassador serves as a City representative, providing information about City services and programs and offering referrals as needed. This position can work collaboratively with City of Richmond partners (i.e. transit providers, community-based organizations, and other stakeholders). Work assignments frequently include evenings and weekends.

Under general supervision, performs a variety of cleaning and maintenance tasks, supports City events, serves as a City representative to residents and visitors, and performs related duties as assigned. The following list is intended to be illustrative in nature and does not necessarily represent the entire range of work duties expected of employees within the job classification.

• Assists in the beautification of the City by performing basic cleaning, maintenance and landscaping duties such as sweeping, picking up rubbish, emptying trash cans, and cleaning drain inlets and/or grates.
• Contacts the proper City department to address abatement and blight.
• Performs a variety of maintenance tasks, as required, to keep sidewalks, streets and parkways clean, including operating a power washer.
• Removes graffiti as needed.
• Serves as an ambassador by informing the public about City services and programs and providing referrals to various resources.
• Reports emergencies and hazards to the appropriate agencies and City departments.
• Monitors all indoor and outdoor areas, as assigned.
• Conducts routine patrols on foot or using various types of vehicles, including bicycles, of the City's parks, rights-of-ways, public spaces, and other city-owned facilities to help maintain a welcoming and safe environment. Observes and reports concerns related to hazards, maintenance needs, or facility use to the appropriate department.
• Supports City events by opening and closing City facilities, ensuring the spaces are properly reserved, participating with set up and break down of events, tables, and chairs, positioning barricades to open or close areas as necessary, conducting crowd control at City sponsored events, and related work.
• Opens and closes park restrooms.
• Assists in maintaining and controlling inventory of supplies and equipment.
• Informs patrons of the use regulations for facilities, programs, activities and events, and reports concerns to the appropriate personnel.
• May be required to capture photographic or video documentation of a City-sponsored event and prepare a summary for inclusion in reports, such as the City Manager's weekly report.
• Performs related duties as required.

Required Education and Experience

• High school diploma or GED equivalent
• One to three years of community outreach, security, customer service, janitorial, or other relevant experience
• Proof of completion from a related job training program, such as RichmondBuild or RichmondWorks, may substitute for work experience
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities

Required Licenses or Certifications

• Must be able to travel to various locations within and outside of Richmond to meet program needs and to fulfill the job responsibilities. When driving on City business, maintenance of a valid California driver's license and satisfactory driving record is required.

COVID-19 Vaccination Requirement

The City's policy is that all persons hired on or after October 18, 2021, must be fully vaccinated, including the booster, for COVID-19. New employees will be required to provide proof of complete vaccination or have an approved medical or religious accommodation before employment may commence. If you have any questions regarding this policy, please contact Human Resources.

Required KSA for Successful Performance of Job Duties Knowledge of:

• The City of Richmond community
• Basic cleaning practices and procedures
• Principles and practices of effective customer service
• Methods and techniques of effective communication
• Excellent customer service skills
• Applicable City of Richmond rules and safety regulations

Skill in:

• Working independently and on a team or in a group setting
• Reading, interpreting, and following a variety of instructions
• Communicating effectively, both orally and in writing
• Remaining professional and courteous when dealing with disorderly patrons
• Maintaining basic and accurate records and other reports as needed
• Exercising sound judgment
• Recognizing unusual, hazardous, or emergencies and taking appropriate actions according to specified regulations

Ability to:

• Interact with vulnerable individuals with varying challenges in a respectful and empathetic manner
• Model positive behaviors
• To follow instructions and program procedures
• Wear proper personal protective equipment (PPE) as required
• Follow safety and OSHA guidelines
• Work independently
• Establish and maintain effective working relationship with facility users, staff, general public and city employees
• Work varying hours, nights, weekends, holidays, and special events as scheduled
• Work under varied conditions, including inclement weather