General Manager

Job DescriptionJob DescriptionAt Dunkin, we're more than just a coffee shop – we're a vibrant community where every employee can thrive and grow. Our Core Values are built on a foundation of teamwork, endless opportunities, and a passion for serving our guests. When you join Dunkin, you become part of a family that supports your career development, fosters a culture of inclusivity, and fuels your passion for making each day better with a smile and a cup of our world-famous coffee. Are you a highly skilled and motivated individual with a passion for the food and beverage industry? Do you thrive in a fast-paced and dynamic environment? If so, we have an immediate opportunity for you to join our team as a General Manager at Dunkin'!

DB FloridaManagement traces its roots back to March of 2017 when it made its bold entryinto the central Florida market. Founded with a vision to revolutionize the QSRindustry with its focus on the Dunkin' brand, DB Florida Management swiftlygained traction, establishing its presence with a commitment to excellence andinnovation.

In its inaugural year, DB Florida Management embarked on a journey of growth andexpansion, setting the stage for its remarkable trajectory. Despite thecompetitive market environment, the company's strategic approach and dedicationto customer satisfaction propelled it forward, enabling it to double in sizewithin a short span of time.

With an unwavering focus on providing unparalleled service and fostering strongrelationships with staff and customer base, DB Florida Management quicklysolidified its position as a trusted leader in the industry. The company'srelentless pursuit of excellence, coupled with its adaptability to changingmarket dynamics, has been instrumental in its success.

Over the years, DB Florida Management has continued to evolve and innovate, stayingahead of the curve to meet the evolving needs of its expanding customer base.Today, boasting 18 locations across central Florida, DB Florida Managementstands as a testament to its commitment to growth, sustainability, anddelivering exceptional value to its clients.

As DB Florida Management looks towards the future, it remains steadfast in its mission to redefinestandards of excellence in management services. With a rich history ofachievements and a strong foundation built on integrity, professionalism, andinnovation, DB Florida Management is poised to continue its journey of successand make a lasting impact in the central Florida market and beyond

Responsibilities:Hire, train, and develop employeesCommunicate job expectations to the teamPlan, monitor, appraise, and review job performanceProvide coaching and feedback; discipline when appropriateCreate and maintain a guest-first cultureEnsure appropriate staffing levels for exceptional guest serviceMaintain a safe, secure, and healthy environmentEnsure brand standards and systems are executedControl costs to maximize profitabilityExecute marketing promotions and new product roll-outsSet sales goals and track resultsSkills and Qualifications:Fluent in EnglishMath and financial managementRestaurant, retail, or supervisory experienceAt least 18 years of age (where applicable)High School diploma or equivalentCompetencies:Great Focus:Understands and exceeds guest expectationsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfactionResolves guest concernsPassion for:Sets and maintains high standards for self and othersConsistently meets or exceeds goalsContributes to the overall team performanceSets and prioritizes important goalsReads and interprets reports to establish goals and deliver resultsSeeks ideas and best practices from othersProblem Solving and Decision Making:Identifies and resolves issues and problemsUses information to make decisions and solve problemsIdentifies root cause of problems and implements solutionsEmpowers others to make decisions and resolve issuesInterpersonal Relationships & Influence:Develops and maintains relationships with the teamOperates with integrity and treats others with respectEncourages collaborationLeads others and negotiates effectivelyBuilding Effective Teams:Identifies and communicates team goalsMonitors progress and holds others accountableCreates strong morale and engagement within the teamAccepts responsibilities for personal and team commitmentsRecognizes and rewards employee's strengths and accomplishmentsListens to others and seeks mutual understandingConflict Management:Seeks to understand conflict through active listeningRecognizes conflicts as an opportunity to learn and improveResolves situations using facts and consistencyEscalates issues as appropriateDeveloping Direct Reports and Others:Works collaboratively with employees to create development plansRegularly discusses progress, reviews performance, and adjusts plansProvides challenging assignments for developmentUses coaching and feedback to improve performanceIdentifies training needs and supports development opportunitiesBusiness and Financial Acumen:Understands guest and competitionApproaches situations with innovationHas a working knowledge of profit and lossUnderstands and manages key performance measures