Customer Support Specialist

We are seeking candidates for a Customer Support Specialist (Phone Agent) position. Primary position responsibilities include: Welcome incoming web and phone inquiries, and orchestrate customer experiences from start to finish Actively listen and identify needs of every customer calling the bank Assess best strategies for a quality and efficient customer experience Serve as a liaison between customer and front-line staff, facilitating personal introduction, and explanation of customer needs Provide core services including but not limited to: providing new account information, basic online banking and account servicing, check/debit card orders/card printing, debit card repinning, change of address requests, reprinting customer statements, etc. Support Risk Management functions including but not limited to: internal audits, OFAC, processing Yellowhammer work lists & fraud alerts, ect. Position Requirements: 1-3 years experience in a service related position required; Call center or phone support service preferred High school degree or GED equivalent required; Bachelor's' degree or college coursework equivalent preferred #J-18808-Ljbffr Centinelbank