Associate Systems Engineer

Supporting client environments remotely, the full-time Associate Systems Engineer will provide first-level technical support, assist with implementation projects, and configure equipment and software to meet client needs. Key responsibilities Coordinate and perform remote fixes at the desktop level, including software installations and system configurations Resolve basic level 1 and some level 2 service desk issues in Mac OS and Windows environments Implement and maintain operational documentation and procedures while managing ticket entries and project status reports Required qualifications Minimum of 2 years of experience in an MSP, service desk, or corporate IT environment as a technical support representative Proficiency in Apple hardware, Mac OS, Google (G-Suite), Windows, Office 365, and remote connectivity solutions Experience managing and configuring Windows OS security and group policies in a Windows Domain environment Technical certifications such as Microsoft, Cisco, VMWare, or CompTIA A+/Network+ are preferred A college degree from an accredited institution or relevant technical experience