Customer Services Representative
Airgas
- # Customer Services RepresentativeApply: Texarkana, TX - Filling industrial: Longview, TX - Retail shop: Full time: Posted Yesterday: R10102262R10102262 Customer Services Representative (Open)Location:Texarkana, TX - Filling industrialMt. Pleasant, TX - Retail shop## How will you CONTRIBUTE and GROW?This role serves as a vital contributor to the customer-experience mission by providing proactive account management and churn prevention. The Customer Service Representative handles interactions for key strategic partnerships, orchestrating daily operational requirements to free up capacity for the local salesforce. By acting as the primary cross-functional liaison, this professional continually reviews and drives best practices for cost savings, efficiency, and seamless customer experiences.* **Account Management and Retention:** + Proactively identifies accounts showing signs of dissatisfaction, reduced engagement, or service issues, and coordinates corrective actions before business is lost. + Executes a strategic strategy with Sales and Operations to strengthen relationships while ensuring operational execution meets high expectations. + Conducts outbound customer contacts specifically focused on account health, unresolved concerns, and identifying high-margin product opportunities. + Maintains visibility on at-risk customers, documenting concerns and following through until issues are completely resolved.* **Operational Excellence and Analytics:** + Takes ownership of initiatives designed to improve the Customer Effort Score (CES) by identifying recurring pain points and eliminating friction. + Analyzes purchasing habits and account activity to find areas for improved profitability and operational efficiencies for both the company and the customer. + Conducts proactive account reviews to clean up pricing discrepancies, delivery issues, and account-data inaccuracies. + Tracks retention results, saves, recurring service issues, and CES trends to demonstrate measurable impact.* **Cross-Functional Leadership:** + Serves as the Voice of the Customer by identifying feedback trends and communicating systemic issues to Sales, Operations, and leadership. + Coordinates directly with production, distribution, and sales teams to seamlessly prepare for new customer requirements. + Champions a safety-first culture and utilizes the 3C’s to act as a premier Brand Ambassador.* **Omnichannel & Sales Support:** + Leverages e-business platforms (Airgas.com) and multi-channel touchpoints to streamline order cycles and expand account engagement. + Supports outside sales force in servicing and obtaining new business, while assisting sales managers in planning to meet departmental sales goals. + Updates sales force on market and sales opportunities and maintains upgraded industry product knowledge on an ongoing basis. ## \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_## ## Are you a MATCH?**REQUIRED EDUCATION & QUALIFICATIONS** * **Licensure & General Requirements:** Must possess and maintain an active Class D driver’s license; reliable transportation required. Must be able to operate in a drug-free workplace with pre-employment and random drug testing.* **Communication:** Bilingual (English/Spanish) fluency preferred.* **Education & Background:** High school diploma or equivalent required; Bachelor’s degree in Business Administration, Marketing, Supply Chain Management, or a related discipline, or relevant professional certification (e.g., CCXP), preferred.* Minimum of 3 to 5+ years of progressive experience in Customer Experience (CX), Voice of Customer (VoC) strategy, strategic account management, or customer service within industrial gases, welding supplies, or B2B industrial environments.* Advanced proficiency in ERP platforms (e.g., SAP), CRM systems, and enterprise data analytics software to extract customer intelligence and forecast retention trends.* Strong financial acumen with experience analyzing pricing structures, margins, and account profitability to support churn-prevention strategies.* Proficiency with spreadsheet and document platforms (Excel, Google Sheets/Docs/Slides) and fundamental mathematical/financial skills for calculating discounts, percentages, and margins. **ESSENTIALS - Be Act Engage** * **Critical Thinking:** The ability to look at a list of prospects and ask, *\"Why would this specific company need our product right now?\"** **Curiosity & Learning Agility:** A genuine interest in the company’s product line and the drive to quickly learn technical \"salable features.\"* **Customer Oriented:** Ability to take care of the customers' needs while following company procedures.* **Initiative:** Ability to make decisions or take actions to solve a problem or reach a goal.* **Safety Awareness:** Ability to identify and correct conditions that affect employee safety.* **Time Management:** Ability to utilize the available time to organize and complete work within given deadlines. **OTHER COMPETENCIES** * Strong verbal and written communication skills.* Good analytical skills; competency for understanding metrics and ability to present and communicate to management.* Self-starter, self-motivated, independent, well-organized, attention to detail.* Team player with positive attitude; strong collaborative skills; ability to influence without having direct authority.* Ability to read and comprehend material safety data sheets.* Must be able to work with a wide variety of people with different personalities and backgrounds.* Ability to read, speak, write, spell and understand the English language. **WORKING CONDITIONS** If the job requires a person to work in special working conditions this should be stated in the job description. Special working conditions cover a range of circumstances from regular evening and weekend work, shift work, working outdoors, working with challenging clients, and so forth.* Travel expectations of 20% within the region. **PHYSICAL REQUIREMENTS** * The noise level in the work environment is usually moderate.* Job requires visitation to various Airgas and customer sites, which have varying environments/conditions, layouts, and accessibility\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_**Benefits**We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_**Your DIFFERENCES enhance our PERFORMANCE**At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_**About Airgas**Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_
- J-18808-Ljbffr Airgas
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Services Representative in Texarkana, TX vacancy
- ...We are seeking a motivated and results-driven Call Center Representative handling outbound calls to generate new business opportunities... ...Using our database, researching and identifying potential customers who fit the company's ideal customer profile Contacting prospects...SuggestedWork at office
Vertical Alliance Group Inc
Texarkana, AR4 days ago $15.36 per hour
...Job Description Job Description ***Please apply on our website at SecuredAssist.com/Careers*** Customer Service Representative 1 (CSR1) Job Summary Handle both incoming and outgoing calls as it pertains to our client’s accounts; System documentation to reflect...SuggestedWork experience placementWork at officeRemote workWork from homeHome officeSecured Assist LLC
Texarkana, ARa month ago- WESTERN FINANCE is a progressive regional loan company searching for a full-time Account Specialist to join a team of career-focused individuals. WESTERN FINANCE offers an ideal environment for learning, personal and professional growth, and advancement. With one of the...SuggestedHourly payFull timeRelocation
Western Shamrock
Texarkana, TX3 days ago $50k - $100k
...their winning team for the role of Account Representative. We seek an energetic professional... ...value-based conversations and remarkable customer experience. If you are a motivated self... ..., accurate, and friendly customer service. Service can include responding to inquiries...SuggestedFor contractorsKristy Smith - State Farm Agent
Texarkana, TX22 hours ago- ...deliver valuable and tailored solutions to our broad family of customers in an environment of approachability and excellence. We are... ...of ideas. First Southern Bank is looking for an Account Services Representative to join our team in Texarkana! The Account Services...Suggested
First Southern Bank
Texarkana, ARa month ago - ...Enteral Customer Service Representative The Enteral Customer Service Representative aids in all Customer Service functions of order entry/paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management within the...
Lincare Holdings
Texarkana, TX3 days ago $50k - $100k
...Account Representative Successful State Farm Agent is seeking a qualified professional to... ...value-based conversations and remarkable customer experience. If you are a motivated self... ..., accurate, and friendly customer service. Service can include responding to inquiries...For contractorsFlexible hours$14 - $21 per hour
Goodwill is seeking Store Clerks / Cashiers to assist with retail store operations, customer service, and processing sales transactions. Store Clerks are responsible for operating the cash register, handling cash and card payments, assisting customers with purchases, answering...Hourly payFull timeShift workWeekend workGoodwill
Texarkana, TX3 days ago$50k - $75k
...providing the support and resources needed to build a successful, long-term career. Our culture is built around exceptional customer service, teamwork, and doing what's right for our customers. I'm looking for someone who is motivated, competitive, and passionate about...Full timeWork at officeLocal areaFlexible hours$16 - $17 per hour
...you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...Hourly payLocal area- We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned...Contract workPart timeLocal area
$12.28 per hour
...and watch your career take off! You will join a stable, fun, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $12.28 Responsibilities What's in it for you?...Full timePart timeImmediate startShift workWeekend workEnvoy Air
Texarkana, AR22 hours ago- Dollar General is seeking a store associate to serve customers, stock shelves, and maintain displays. You will unload shipments, process receipts, and help maintain plan-o-grams to maximize merchandising impact. You will operate the cash register, greet customers, and assist...
$15 per hour
...the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest...Hourly payWork at officeLocal areaImmediate startFlexible hoursShift workNight shiftDay shiftTarget Brands, Inc.
Texarkana, TX22 hours ago$100k
...fiber, telecom, video, and data center services. With rapid growth and millions invested... ...serve 197 communities and over 60,000 customers across six states. At Ritter... ...General Summary: The Enterprise Sales Representative is responsible for the sale of company...Full timeTemporary workFlexible hoursRitter Communications
Texarkana, TXa month ago- ...hiring for the position of Assisted Sales Representative (ASR) to promote multiple product... ...engaging and educating store associates and customers Build and maintain relationships by... ...& Industries: Retail, Customer Service, Merchandising, Part-time, Merchandiser...Hourly payPart timeSeasonal workLocal areaFlexible hours
Chuck Latham Associates
Texarkana, TX7 days ago $14.1 per hour
...complete operational processes as needed to provide an excellent customer experience.What You'll DoClean all areas of the store (e.g.,... ...customers by greeting them and offering assistance with products and services.All associate roles at Kohl's are responsible for:Acting with...Part timeFlexible hoursNight shiftKohl's
Texarkana, TX1 day ago- ...Sales Representative - Facility Services Location: Nash, TX, US, 75569 Requisition Number: 230893 Are you ready to launch your career in sales... ...principles are rooted in always seeking to do better for our customers, for our partners, and for our planet. Join employee-...Full timeLocal areaShift workDay shift
$67k - $70k
...organized and disciplined. In addition to a great income, you'll be representing an established insurance brand that serves union members,... ...skills and are comfortable using Zoom Have sales, customer-service, hospitality, recruiting, or other people-facing experience...Remote jobWork at officeWork from homeHMG Careers
Texarkana, AR1 day ago- ...experienced Team Member to join our rapidly growing team! The Convenience Store Team Member plays a vital role in delivering excellent customer service and ensuring efficient daily store operations. This position requires a friendly, dependable, and detail-oriented individual...Full timePart timeFlexible hoursShift workAfternoon shift
Exxon
Texarkana, TX1 day ago - ...what truly sets us apart is our people. We're a passionate, purpose-driven team that's as committed to each other as we are to our customers. We've spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth,...
Academy Sports and Outdoors
Texarkana, TX2 days ago - A leading home improvement retailer in Texarkana is seeking a Pro Customer Service/Sales Team member to deliver exceptional support to professional customers, including contractors and property owners. In this full-time role, you will leverage product knowledge to drive...Full timeFor contractors
- ...what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers. We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth,...Part time
Academy Sports + Outdoors
Texarkana, TX4 days ago - ...we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games... ...ensure that all products in the store are represented, organized, and alphabetized on the selling...Full timeLocal areaWorldwideFlexible hoursShift workNight shift3 days per week
GameStop
Texarkana, TX4 days ago - ...position involves ensuring a positive shopping experience for Customers by providing courteous assistance, maintaining store cleanliness... ...Join a dynamic team dedicated to delivering exceptional customer service in a fast-paced retail environment. #J-18808-Ljbffr Ross Stores...
$15 - $18 per hour
...thousands as we positively impact millions…one customer at a time. The Retail Store Associate... ...:Providing differentiated customer service by anticipating customer needs, demonstrating... ...role is:$15.00 - $18.00This pay range represents the base hourly rate or base annual full...Hourly payFull timePart timeLocal areaShift workCVS Health
Texarkana, TX1 day ago- ...and have tons of fun in the process. As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling... ...increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff...Full timePart time
- Remote Client Engagement Rep Healthcare Talent Solutions Chart Your Own Course as an Account Executive Supporting an Elite Team of Healthcare Recruiters Connect Purpose to Pay from Anywhere What if your next career move wasn't a job, but a path? One you pave yourself...Remote job
$12.25 - $13 per hour
...Customer Account Advisor Aaron's is an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy...Hourly payFull timePart timeShift work- ...join our Business to Business Sales Team as a Territory Sales Representative. Odds are, you are not the type of person who seeks out the... ...some of the industry's best supplemental insurance products and services to them and their employees. You will work with business...Odd jobWork experience placementLocal area
SUMMIT BUSINESS GROUP, LLC
Texarkana, AR2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Services Representative. Be the first to apply!
Related searches
- airport customer service agent Texarkana, TX
- client experience specialist Texarkana, TX
- customer service associate Texarkana, TX
- customer success specialist Texarkana, TX
- hospital customer service representative Texarkana, TX
- customer service representative hiring Texarkana, TX
- community service representative Texarkana, TX
- client service representative Texarkana, TX
- customer support representative Texarkana, TX
- customer relations specialist Texarkana, TX