Customer Support Technician

Technical Support ProfessionalCurve Dental is looking for a skilled and driven individual to join our team! Curve provides Dental Practices with award winning software and high-level customer support. Our software allows dentists to manage their full business including patient scheduling, billing, imaging and record keeping.Beyond the day to day business we are committed to building a work environment where diversity, equity and inclusion is the focal point. We value our team's individual and combined success, and we have fun along the way!Join a 2026 USA TODAY Top Workplace! - Curve Dental has been named a 2026 USA TODAY Top Workplace—an achievement powered by employee feedback and a testament to the culture we're building together. Come be part of it!Job SummaryWe are seeking exceptional Technical Support professionals who are passionate about software, technology, and helping people. Our support team plays a vital role in delivering outstanding customer experiences—often becoming the heroes of the day by resolving challenges and guiding clients to stability and confidence.We are looking for individuals who not only excel in technical expertise but also bring a positive, collaborative spirit to our culture. The ideal candidate is someone who can contribute fresh perspectives, share knowledge, and continuously elevate both our team and the service we provide.Things we're looking for in terms of more specific skill-sets and experience:At least a high school diploma (or equivalent)At least one year of customer service experience in a call center environmentExperience working in a dental practice is highly preferred, but if you have experience using/supporting an accounting/billing application, that's just as goldenExcellent verbal soft skills, and ability to assist all customers with their requestsStrong working knowledge of hardware, networks, and other generally techy stuffResponsibilities include, but are not limited to:Handle customer inbound tickets, calls and emails as needed using excellent verbal and written communication skillsContribute to our knowledgebaseProvide assistance across all departmentsComplete other customer service related projects as assignedInject a good measure of fun into the team every dayOther duties as assigned