Desktop Systems Specialist

Desktop Systems SpecialistJob#: 3056178Job Description:Location: Fremont, CA (Onsite)Position OverviewWe are seeking a customer-focused IT Support Technician to provide onsite technical support for end users, desktop systems, laptops, mobile devices, peripherals, and workplace technology. This role serves as a primary point of contact for employees experiencing hardware, software, network, and access-related issues while ensuring adherence to IT service management processes and asset control procedures.The ideal candidate combines strong troubleshooting skills with excellent customer service, operational discipline, and the ability to communicate technical information to users of all technical skill levels.Key ResponsibilitiesProvide onsite technical support for desktops, laptops, monitors, printers, mobile devices, and other endpoint technologies.Diagnose and resolve hardware, software, operating system, application, and network connectivity issues.Install, configure, deploy, and maintain end-user hardware and software.Manage incidents, service requests, and resolutions through ServiceNow or similar ITSM platforms.Support employee onboarding, offboarding, workstation setup, and equipment deployment.Maintain accurate asset inventory records and lifecycle management documentation.Troubleshoot user access, password, authentication, and account-related issues.Escalate complex issues to appropriate infrastructure, network, security, or engineering teams when necessary.Ensure compliance with company IT policies, security standards, and operational procedures.Provide professional and courteous customer support while maintaining high service levels.Assist with hardware refreshes, software upgrades, office relocations, and technology projects.Document troubleshooting steps, resolutions, and support processes.Required QualificationsExperience providing desktop, help desk, or technical support in a corporate environment.Strong customer service and communication skills.Experience troubleshooting Windows operating systems and end-user hardware.Ability to diagnose hardware, software, and basic network issues.Experience supporting Microsoft Office applications and standard business software.Knowledge of Active Directory user administration, password resets, and account management.Experience working within ticketing systems such as ServiceNow.Strong organizational skills and attention to detail.Preferred QualificationsExperience with ServiceNow, Jira Service Management, or similar ITSM platforms.Experience with asset management and inventory tracking.Familiarity with Microsoft 365 administration and endpoint support.Experience supporting remote users and hybrid work environments.Basic networking knowledge including TCP/IP, VPN, DNS, DHCP, and Wi-Fi troubleshooting.CompTIA A+, Network+, or similar technical certifications.Top Skills1. Customer Service & Communication (Most Important)Ability to support users professionally and communicate technical issues in simple terms.Strong interpersonal skills and customer-first approach.2. Operational DisciplineServiceNow ticket management.Asset tracking and inventory control.Process adherence and documentation.Compliance with IT policies and procedures.3. Technical Troubleshooting & Endpoint SupportDesktop and laptop support.Hardware/software troubleshooting.User account administration.Microsoft Windows and Office support.Basic networking support.Work Environment100% onsite.Hands-on support of end-user hardware and workplace technology.Frequent interaction with employees across multiple departments.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.